L3 Business Administration Apprentice - Contracts Support

The L3 Business Administration Apprentice - Contracts Support Apprentice is responsible for the supporting the management of one of two Theory Test Contracts: Test Centre Network (TCN) or the Test Engine and Test Content Management (TETCM) and the operational management of the services provided through these contracts. You will work with the Contract Manager and Operational Delivery Manager to ensure that the day-to-day contract obligations of the suppliers are met, and that the administration of the management of the contracts is effective. You will support the Operational Delivery Manager in the administration of changes to operational delivery that are in the best interests of the Service. Manage TCN-raised incidents, working with the supplier to achieve an effective resolution Be responsible for supporting the production of Key Performance Indicator (KPI) by collating information that has been produced and supporting the analysis of information by team members. Responsibilities include, but are not limited to:

• Support the administration of contract and operational documentation for the Theory Test Service Contracts.
• Support the routine financial reporting and invoice reconciliation, producing reports for Contract and Operational Delivery Manager for one of the Theory Test Services.
• Support the analysis of data reports to help the operational and contractual management of supplied services.
• Provide secretariat support for Contract management Boards including the producing of outputs for circulation.
• Deal with general enquiries from suppliers of Theory Test Services, along with other key stakeholders.
• Produce KPI performance reports for each supplier.
  
  This is a great opportunity to join DVSA's Theory Test Contract Management Team, where you will learn new skills and gain a qualification.
Are you organised and good at multitasking? Have you got a keen eye for detail? If so, we'd love to hear from you! This role combines learning and practical on the job training. At the end of it all, you'll have a level 3 qualification in Business Administration. Make no mistake, it'll be hard work. You'll need to be highly motivated, but we'll help you balance your work and studies, better still, you will enjoy a host of great benefits The apprenticeship will be delivered in England by CT Skills or in Wales by Educ8.