L3 Business Administration Apprentice – Contracts Support

A rewarding job where you earn while you learn!
This is a great opportunity to join DVSA’s Theory Test Contract Management Team, where you will learn new skills and gain a qualification.
Are you organised and good at multitasking?
Have you got a keen eye for detail?
If so, we’d love to hear from you!, This role combines learning and practical on the job training. At the end of it all, you'll have a level 3 qualification in Business Administration. Make no mistake, it’ll be hard work. You’ll need to be highly motivated, but we’ll help you balance your work and studies, better still, you will enjoy a host of great benefits
The apprenticeship will be delivered in England by CT Skills or in Wales by Educ8.
The L3 Business Administration Apprentice – Contracts Support Apprentice is responsible for the supporting the management of one of two Theory Test Contracts: Test Centre Network (TCN) or the Test Engine and Test Content Management (TETCM) and the operational management of the services provided through these contracts.
You will work with the Contract Manager and Operational Delivery Manager to ensure that the day-to-day contract obligations of the suppliers are met, and that the administration of the management of the contracts is effective. You will support the Operational Delivery Manager in the administration of changes to operational delivery that are in the best interests of the Service. Manage TCN-raised incidents, working with the supplier to achieve an effective resolution
Be responsible for supporting the production of Key Performance Indicator (KPI) by collating information that has been produced and supporting the analysis of information by team members.
Responsibilities include, but are not limited to:
+ Support the administration of contract and operational documentation for the Theory Test Service Contracts.
+ Support the routine financial reporting and invoice reconciliation, producing reports for Contract and Operational Delivery Manager for one of the Theory Test Services.
+ Support the analysis of data reports to help the operational and contractual management of supplied services.
+ Provide secretariat support for Contract management Boards including the producing of outputs for circulation.
+ Deal with general enquiries from suppliers of Theory Test Services, along with other key stakeholders.
+ Produce KPI performance reports for each supplier.
For more information about the role and responsibilities please see the attached Candidate Pack., Regular travel will be required to our Nottingham and other DVSA locations, including overnight stays on occasions.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
+ make roads safer .
+ improve services for our customers.
+ make road transport greener and healthier.
+ harness the potential of technology and data.
+ grow and level up the economy.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website., We'll assess you against these behaviours during the selection process:
+ Making Effective Decisions
+ Communicating and Influencing
+ Managing a Quality Service
+ Working Together, For your Personal Statement, please provide detailed evidence of the following:
+ Demonstrable experience of where you have communicated effectively with a range of different people.
+ Experience of planning and organising own workload and a sound ability to prioritise.
Please fully utilise the 500 word count when completing your Personal Statement.
The sift is due to take place 4th and 5th November 2024
Interviews are likely to be held week commencing 11th November 2024
This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.
We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.
The selection process will be designed specifically for the role. As a result, your assessment will include:
+ an interview
If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can read more about Success Profiles here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

To thrive in this role, you will have good attention to detail and take pride in producing work to a high standard.
Organisational skills are pivotal to this role and you will have the ability to deliver against multiple objectives, whilst maintaining the highest standards.
You will have the ability to work well with colleagues at all levels and see the importance of building effective working relationships, both within and outside of your immediate team.
We are looking for someone who is proactive and able to work on their own.
Eligibility
To be eligible for this apprenticeship, you must:
+ We ask that applicants are 18+ years (this is due to the requirement for overnight stays).
+ Must hold or be willing to complete level 2 (eg GCSE grade C/level 4) in Maths and English.
+ Have the right to live and work in the UK
+ Not be in full-time education
+ Not be in receipt of funding for other learning programmes
+ Have valid and eligible residency status and be resident in the UK for 3 years before the start of the apprenticeship. Full eligibility details can be found at Annex A. If you are not sure if you meet the residency requirements then please contact us before applying.
If you currently hold or are working towards a similar qualification of the same level or higher, i.e. Level 3 Business Administration qualification, then you will not be eligible to apply for this vacancy. In order to be eligible for our apprenticeship vacancy, any qualifications previously held or are currently being worked towards must differ in content so that this apprenticeship provides substantial new skills. Additionally to be eligible for this Apprenticeship you must not be significantly experienced in this type of work.
If you apply and are found to possess the above, your application will not be considered, any offer of employment will be withdrawn, and your contract will be terminated., Hold a Level 2 in English and Maths or have the willingness to work towards this in post.

Alongside your salary of £28,119, Driver and Vehicle Standards Agency contributes £8,146 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ An environment with flexible working options where we encourage a great work-life balance.
+ Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
+ 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
+ Latest IT and Tech devices.
+ A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
+ Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
+ Wide range of discounts schemes on high street names.
+ Employee assistance program for health and wellbeing.
+ Cycle to work scheme and Gym membership offers .