Laboratory IT Support Officer

The Microbiology Laboratory at Cambridge is the designated regional hub for the UK Health Security Agency (UKHSA) in the East of England. We deliver comprehensive microbiology services to Addenbrooke’s Hospital, Royal Papworth Hospital, East and North Hertfordshire NHS Trust, surrounding districts, and other NHS laboratories. Situated on the outskirts of the historic and academic city of Cambridge, Addenbrooke’s Hospital is a premier NHS Foundation Trust, consistently ranked among the top hospitals in the UK. The hospital has close ties with leading educational institutions, including the University of Cambridge, and serves as a prominent centre for biomedical research and education.
We are seeking a dedicated IT Support Officer to support and monitor the hardware, software and laboratory systems across the UKHSA Cambridge Microbiology and Public Health Laboratory (CMPHL). The successful candidate will work closely with the IT Manager supporting all areas of the laboratory IT hardware, and software. The successful candidate will monitor through processes how the hardware is performing, have a proactive approach to problem solving and work closely with the UKHSA, and NHS Trust IT teams., + Develop a good working knowledge of the laboratory IT network infrastructure
+ Where required, under the direction of the Performance Information and Finance Analyst and their deputy, assist with routine information extraction, departmental statistics and data handling to specified requirements and in a timely and appropriate manner, using data extraction and presentation tools where appropriate, whilst adhering to Information Governance standards
+ Assist with formal and informal training of IT systems
+ To contribute to the Quality Management System (QMS) by providing help with IT and software by updating of procedural documentation and involvement in all aspects of audit
+ Undertaking of and assistance with risk assessments within the QMS to identify requirements for planned replacement or upgrades
+ Develop good working relationships and communication channels with all levels of staff
+ Work with IT LIMS Provider on planned & un-planned system downtime, ensuring with the IT manager that communications & risk is at the forefront
+ In liaison with the Laboratory Quality Manager contribute to the Quality Management System (QMS) by providing assistance where appropriate with IT and software used in the provision of this system and by updating of EP’s and involvement in all aspects of audit
For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description., Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.
International Police check:
If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.
Artificial Intelligence (AI)
Your application may be rejected and/or you may be subject to disciplinary action if evidence of plagiarism is detected. Examples of plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own.
Careers website:
Please visit our careers site for more information https://gov.uk/ukhsa/careers
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

+ Demonstrate the ability to undergo further education in the field of IT
+ Microsoft Windows and Office installation and deployment
+ Sufficient or suitable relevant experience of:-Supporting Microsoft desktop and server environments, Change control processes, Good working knowledge of servers & networking, Excellent knowledge & experience of peripheral hardware diagnosis and rectification, Back-up process & disaster recovery options/process
+ Be able to review procedures or systems with teams to identify improvements and simplify processes and decision making
+ Excellent hardware, software and process troubleshooting
+ Excellent communication and interpersonal and customer service skills at all levels
+ Capable of working on own initiative, managing time affectively whilst working as a team player
+ Logical problem-solving skills & ability to cascade technical knowledge
+ Able to analyse situations, identify problems and seek solutions

Alongside your salary of £29,109, UK Health Security Agency contributes £8,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%