Landside Meet & Greet Receptionist

Ensuring the smooth operation of and the hosting and greeting of, arriving and returning passengers through our busy and fast paced Meet & Greet (M&G) and Valet (VIP) Reception areas. Welcoming customers on arrival and assisting them on departure, all whilst providing a first class customer service. You will be expected to provide Reception and Valet support, ensuring customers are checked in accurately using desktop and mobile check-in technology to reduce wait times and enhance the customer experience. Providing passengers with all required information for a safe and smooth onward journey. Accurately recording customer check in and return time details as well as recording vehicle observations for the purpose of revenue and damage claim protection. Accountabilities Monitor and make full and accurate use of the operation's mobile and desktop check-in / check-out booking systems including the capture of vehicle condition / issues on arrival and reporting any I. T. issues to the appropriate channels.

• Ensure correct use of arrival and return (Valet) areas to include appropriate and frequent communication with operational colleagues and filing of keys to ensure timely movement of vehicles to and from storage sites, ensuring capacity for both arrivals and returns are maximized in conjunction with days scheduled arrivals and returns whilst observing Health & Safety standards.
• Administer all returns ensuring the customers vehicles are available for collection on time to avoid customer waiting.
• Based on Arrival / Returns data, make logistical and immediate decisions to ensure a successful operation, enabling the team to deliver better than plan'.
• Co-ordinate the safe movement of customer vehicles where necessary including the utilization of operational drivers via direct and key room communications.
• Under the direction of the Car Park Manager or Car Park Supervisor, attend to any vehicle movement or customer requirements, as directed.
• To be a multi-skilled team member able to deliver all aspects of the car park operations and enabling our customers to receive world class service
Ensuring the smooth operation of and the hosting and greeting of, arriving and returning passengers through our busy and fast paced Meet & Greet (M&G) and Valet (VIP) Reception areas. Welcoming customers on arrival and assisting them on departure, all whilst providing a first class customer service. You will be expected to provide Reception and Valet support, ensuring customers are checked in accurately using desktop and mobile check-in technology to reduce wait times and enhance the customer experience. Providing passengers with all required information for a safe and smooth onward journey. Accurately recording customer check in and return time details as well as recording vehicle observations for the purpose of revenue and damage claim protection. Accountabilities Monitor and make full and accurate use of the operation's mobile and desktop check-in / check-out booking systems including the capture of vehicle condition / issues on arrival and reporting any I. T. issues to the appropriate channels.
• Ensure correct use of arrival and return (Valet) areas to include appropriate and frequent communication with operational colleagues and filing of keys to ensure timely movement of vehicles to and from storage sites, ensuring capacity for both arrivals and returns are maximized in conjunction with days scheduled arrivals and returns whilst observing Health & Safety standards.
• Administer all returns ensuring the customers vehicles are available for collection on time to avoid customer waiting.
• Based on Arrival / Returns data, make logistical and immediate decisions to ensure a successful operation, enabling the team to deliver better than plan'.
• Co-ordinate the safe movement of customer vehicles where necessary including the utilization of operational drivers via direct and key room communications.
• Under the direction of the Car Park Manager or Car Park Supervisor, attend to any vehicle movement or customer requirements, as directed.
• To be a multi-skilled team member able to deliver all aspects of the car park operations and enabling our customers to receive world class service
  
  Car Park Services
• London Stansted Airport
• Permanent contract
• £29,672.63 rising to £32,856.07 after a minimum 3 month qualifying period. This includes 17.5% shift pay which is payable with this role and shift pattern.
• 40 hours per week 0600-1800 or 1800-0600. 2 days, 2 nights, 4 days off.