Late Shift Receptionist - Greenlands Hotel

The core purpose of the Hotel and Conference Services Department is to deliver a World Class Service which supports Henley's strategic principles in promoting the quality of the Business School and its physical learning environment. We deliver an exceptional service experience, and our operational and support staff plays a significant part in delivering the Henley experience. Their contribution plays a major role in sustaining our quality reputation. We are seeking to appoint a Full Time Receptionist to work primarily afternoons into evenings from approximately 4.00pm - 12.00am. You will provide a warm welcome to our guests and provide exceptional customer service for all those staying in the hotel and participating in activities onsite. You will manage and coordinate hotel bookings using our event management system and respond to queries via telephone, over email, and in person. We will consider a Part Time position for the right applicant providing the hours of 7.00pm - 10.00pm are covered Monday - Friday.

• Ability to communicate effectively
• Exceptional customer service skills
• Ability to work independently and as part of a team
• Problem solving skills and an eye for detail
• Flexibility in covering colleague absence / holiday
• PC skills - experience with Word, Excel and Email with an ability to learn new programs
  
  Henley Business School at Greenlands is situated in 30 acres of beautiful countryside in the Chiltern Valley on the banks of the River Thames two miles from Henley on Thames. It provides management training for Postgraduates and Senior Executives from all around the world., The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.