LCT Strategic Project Manager

This LCT Strategic Project Manager will report to the Head of Customer Services & Innovation and will work within the Customer Services directorate based in either our London or Ipswich office. You will be a permanent employee., UK Power Networks is expecting the volumes of low carbon technology to double year on year, driving volumes through our business. You will form part of the Customer Services and Innovation Team and you will lead on the development of the company wide Low Carbon Technology (LCT) strategy. The drivers for change are to support the ever-increasing volumes of new renewable and low carbon technologies wishing to connect to the electricity grid (for example, distributed generation, electric vehicles, energy storage and heat pumps) and their efficient integration to the distribution network. You will take ownership of the LCT end-to-end journey which spans data and insight through to post service review and will touch multiple departments throughout the organisation.,

• Deliver industry-leading customer satisfaction in LCT, ensuring that customer satisfaction with LCT services remains above 90%, using internal performance metrics to track and improve service quality.


• Be recognised by important partners (Ofgem, DSNZ, NIC, and other leading organisations in key customer segments) as the leading DNO for LCT readiness, promoting relationships with regulatory bodies and important partners to be acknowledged as the foremost DNO in preparing for and implementing LCT solutions


• Lead the delivery of LCT related projects on time and to budget, including developing, delivering and benefits realisation of LCT solutions.


• Create detailed project plans, including timelines, resource allocation, and risk management strategies, ensuring all partners are aligned and informed.


LCT Measurement, forecasting and reporting

• You will define, own and report on LCT performance metrics, mapping forecasts to enquiries, applications and jobs by region and area and monitor actual work and lead times to inform resourcing and trigger uncertainty mechanisms.


• Manage and measure the volumes of simple versus complex work and identify opportunities for cost efficiencies.


• Lead the Customer Services LCT plan, evaluate what drives LCT scores (good and bad), and continuously improve how we categorise LCT jobs across all service areas.


Internal and External Stakeholder Engagement


• Manage the LCT Customer Forum and other channels to proactively engage with customers.


• Ensure customer-facing teams are well briefed on our policies relating to LCT Connections across all service areas.


• Ensure our website provides up to date, relevant and easily accessible information that is consistent with our own policies and messaging.


• Represent UKPN at the ENA LCT Forum and be our voice at other industry LCT events and forums.


• You will stay up to date with existing UKPN and other DNO innovation projects relating to LCTs , and prioritise future projects that ensure we remain industry-leading.


• Prepare and publish detailed reports, consultation responses, white papers, and other communication materials that articulate UKPN's LCT strategy to the public and important partners.


• Monitor energy, building and other policy and regulatory changes relating to LCTs and share insight within the organisation on latest trends and changes.


LCT Strategic Project Management

• Manage the LCT Strategic Project and report to the EMT on progress on a quarterly basis.


• Lead the development of a long-term strategy for LCTs, ensuring agreement on UKPN's overall goals and the evolving energy landscape.


• Conduct market research to identify latest trends, technologies, and best practices around regulatory changes that impact LCT implementation, ensuring UKPN's compliance and strategic agreement


• Monitor the activities and advancements of competitors to benchmark UKPN's performance and identify opportunities for improvement
  
  Educated to degree level or equivalent in engineering or a related field.


• In-depth understanding of LCTs such as distributed generation, electric vehicles, energy storage, and heat pumps.


• Comprehensive knowledge of the energy sector, including regulatory frameworks and industry standards.


• In depth knowledge of electricity networks and an understanding of the connections process and LCTs.


• Awareness of market trends, latest technologies, and best practices in LCT implementation.


• Develop and explain a long-term strategy for LCTs, aligning with our goals and regulatory requirements.


• Project Management and proficiency in developing and delivering LCT projects on time and within budget, using project management methodologies and tools.


• Monitor performance metrics, conduct market research, and identify opportunities for improvement.


• Create concise and persuasive reports, presentations, and public communication materials.


• Experience engaging and collaborating with multiple partners, including regulatory bodies, industry partners, customers, and other teams.


• Team management skills, with the ability to inspire and motivate teams.


• Experience in strategic planning, public communication, and partner engagement within the energy or utilities sector, with a focus on low carbon technologies.


• Familiarity with managing and reporting on performance metrics, ensuring continuous improvement and strategic alignment.


• Experience representing organisations at industry forums, conferences, and public events, with the ability to articulate and promote strategic initiatives.


• Excellent presentational skills to collaborate with both technical and non-technical audiences.


• Work well as part of a highly-focused team.


• Focus on delivering outputs.
  
  UK Power Networks is proud to be the most reliable, most innovative, and lowest price Distribution Network Operator (DNO). We are the UK's biggest electricity distributor delivering power to 8.4 million homes and businesses across London, the east and southeast of England.


This is an outstanding opportunity to join an industry-leading company focussed on facilitating net zero and to deliver tangible impact on our environment. On offer is a progressive role within the business that has seen 100% growth in service provision year on year. Clear progression opportunities are available within the business and the chance to work with the senior team at the forefront of our growth.

You will attract a salary of £66,264.00 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

Close Date: 17/09/2024

We also provide the following additional benefits

• 25 Days Annual Leave plus bank holidays


• Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)


• Tenancy Loan Deposit scheme


• Tax efficient benefits: cycle to work scheme


• Season ticket loan


• Occupational Health support


• Switched On - scheme providing discount on hundreds of retailers products.


• Discounted access to sports and social clubs


• Employee Assistance Programme.