Lead Associate - EX - Communications & Engagement Solutions

As a Lead Associate within our Communication & Engagement Solutions community, you will act as both a project
manager and a key contributor to the development and implementation of measurable, results-based
communication and change management strategies and related deliverables that help organisations transform
through change and/or drive desired changes in employee behaviour.

We know that companies with the best employee experience outperform their competitors in terms of growth,
profit and shareholder return, so our work focuses on the key touchpoints between employers and their
employees, including pension and benefits engagement, wellbeing, Total Rewards engagement, culture,
inclusion and diversity and organisation transformation.

You will draw on your imagination, creativity and exceptional writing skills to help clients communicate effectively
with their employees about a range of subjects and across a range of media, and support your own project teams
in delivering high-quality and innovative work

The Role:

• Partner with senior colleagues to design and deliver communication and change management strategies

to help organisations transform through change and drive desired changes in employee behaviour.

• Work independently, with minimal senior support, to draft and create communications, across print and

digital, translating complex concepts into clear, compelling, innovative and engaging content.

• Develop insights and strategies related to employee experience (EX) and/or managing a change in an

organisation (including assessment of risks and impacts) - and support senior colleagues in
communicating these clearly and succinctly to identified stakeholders.

• Take employee experience (EX) insights gathered through own and others' work and use these to deliver

measurable results for clients.

• Assume a day-to-day project management role, acting as liaison with internal colleagues, external

providers and low- or mid-level client contacts to ensure data and materials are transmitted accurately,
deadlines are clear and met, meetings are scheduled, and communication is consistent, raising issues
where appropriate with senior colleagues.

• Effectively present client deliverables at low- or mid-level client meetings and help the project team build

trusted advisor status.

• Contribute to the development of intellectual capital, including new tools, solutions and approaches

around employee experience (EX).

• Identify opportunities to further develop technical knowledge and skills across a variety of industries and

human capital areas


• Experience in communication (internal and/or external) and change management.


• Pension and member engagement experience is required at this level.


• Knowledge of current communication and change management trends and related technology (e.g. digital and

social media), and proven ability to apply that knowledge to client-focused soluti
Strong written and oral communication skills, demonstrating creativity and technical expertise.

• Proven ability to manage competing priorities and carry out well-defined assignments, according to established

guidelines, with little to no supervision

• Experience working in teams, and proven ability to leverage other internal resources (e.g. colleagues across

different teams) to address challenges

• Experience working with in-house designers, agencies or other creative partners to develop the "look and feel"

of print and digital communications

• Proven ability to analyse, organise and interpret information; and draw conclusions in a logical, systematic way


• Bachelor's degree (advanced degrees preferable)


• Availability to travel on an as-needed basis


• Consulting experience (e.g. traditional HR consulting firms) is a bonus.
  
  WTW is an equal opportunity employer, WTW believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organisation, ourselves and our clients to hire and develop the best people we can find. We willcontinually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company -sponsored development programmes and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at WTW.