Lead Cloud Operations Engineer

We are looking for a Lead CloudOps Engineer to manage a team supporting a Public Sector client in the UK with experience in deploying, maintaining, and upgrading customer solutions on cloud environments using infrastructure-as-code languages. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions while ensuring the platform's high availability and reliability that our customers have come to expect. In this role, you will be expected to:

• Day to day man-management of team including but not limited to:
o Performance management of team members o Ensuring on call rota is in place o General administrative manager tasks
• Utilize infrastructure-as-code to automate the provisioning and management of cloud resources.
• Monitor and troubleshoot cloud services to identify and resolve operational issues in a timely manner as part of a 24/7 On-Call Rota.
• Build software and systems to manage platform infrastructure and applications.
• Improve reliability, quality, and time-to-market of our suite of software solutions.
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs,
• Provide primary operational support and engineering for multiple large, distributed software applications.
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
• Monitor and analyse cloud resource usage to identify opportunities for cost savings
• Partner with QA & Test to improve services through rigorous testing and release procedures.
• Create sustainable systems and services through automation and uplifts.
• Develop and maintain backup and disaster recovery plans to ensure data and application availability during unforeseen events.
• Develop and maintain documentation for customer solutions and operational procedures.
  
  You are an excellent operational engineer with experience in providing product updates, identifying production issues, and implementing integrations through CI/CD pipelines while maintaining and understanding the importance of change control. You have experience leading and working in an agile team with a solid background in software engineering and familiarity with Python. You thrive in a fast-paced collaborative, distributed, multi-cultural and dynamic environment.
Your Knowledge and Experience:
• Bachelor's degree in computer science or other highly technical, scientific discipline
• 5-8 years experience in relevant field of operations
• Ability to program with one or more high level languages, such as Python
• Experience with infrastructure as code tools such as ansible or Terraform
• Experience with cloud architecture environment, preferably AWS
• Proficiency with cloud deployment frameworks such as containerisation
• Experience with Unix based systems and environments
• Experience managing small teams is desirable
• Experience in supporting client facing systems
• Experience in public sector healthcare desirable
• Experience & knowledge of working with secure systems handling PII/PHI data is desirable
• A team-based mentality that focuses on a group's collective goals and objectives
• Strong problem-solving skills with the ability to learn and investigate independently when required
• A proactive approach to identifying problems, areas for improvement, and performance bottlenecks
• Successful DBS check and Security Clearance will be required
• Proficiency in English.
  
  IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare - and human health - forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes. To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.