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Lead Consultant - EUC Lead - London

Infosys Limited

Lead Consultant - EUC Lead - London

Salary Not Specified

Infosys Limited, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted today, 19 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 8c2cafbb04df48018c1f2de1d37d241b

Full Job Description

  • Day to day support and administration of Active Directory, Exchange, Microsoft 365, Processing New starters/leavers.)

  • Support the team with local network issues and troubleshooting. (Cable patching, connectivity)

  • PC and laptop builds including using SCCM.

  • General support of End User devices and accounts.

  • Provide support during Team projects (Windows Upgrades, Hardware Refresh.

  • Change control - ensuring procedures are followed for all I.T. changes.

  • Liaison and coordination with I.T.Shared Services on: Any related central issues and the set-up of new devices/infrastructure needing access to shared systems.

  • Mobile device management using Intune, to include provisioning, account and, hardware tracking.

  • Monitor the helpdesk queue and ensure a prompt resolution for any issues and requests (all sites), ensuring recording of ad-hoc/emergency tasks on the helpdesk system.

  • Action requests from Cyber security team to maintain strict security restrictions.

  • To effectively manage the expectations of key customers at all times.

  • Network support and troubleshooting. (Cable patching, connectivity)

  • Application patching and deployment

    Ability to develop and adhere to best practice/process/policy.

    • Customer service focus
  • Windows Operating Systems

  • MS Office applications

  • Exchange Admin

  • General networking

  • Desktop hardware

  • General security methodologies

  • EUC technologies like but not limited to SCCM,Intune,PowerShell scripting,Mobile device management,M365 and Entra ID Administration

  • Group Policy Management

  • End user computing device patching

  • Microsoft Certifications preferred.