Lead Customer Service Officer - Maternity cover fixed term up to 12 months (September 2025)

We are currently seeking to employ a committed and motivated Lead Customer Service Officer, to function as an effective team member within the Customer Services Department and to provide input into the development of the customer service process and suggestions for continuous improvements of service. To provide a highly responsive and customer focused 'One College' response to enquiries and admissions. To deputise for the Customer Service Manager in their absence. The ideal candidate will lead in identifying and implementing team training requirements, and to ensure any training systems are complied with and are effective.

• NVQ Level 2/3 qualification in Customer Service, Information, Advice and Guidance or willingness to work towards, or experience of providing information, advice and guidance;
• Excellent range of administrative skills to include word processing, spreadsheets, databases, internet, email, Teams.
• Experience of working in a busy, high-volume, face-to-face and other channels, customer focussed environment setting with excellent customer service skills.
• Demonstrable evidence of skills, and a commitment to a high quality customer service. Strong desire for continual improvement of the customer's experience.
• Excellent organisational and interpersonal skills, with the ability to communicate at all levels and a pleasant telephone manner.
• Ability to interpret and present full and accurate information, both verbally and in written format, in a clear manner.
• Ability to interpret and apply procedural and guidance notes and instructions.
• Experience of planning, organising and prioritising work to meet pre-determined deadlines.
• Ability to produce work to a consistently high standard, under pressure to meet changing deadlines and deliver on schedule.
• Experience of working on own initiative with minimal supervision.
• Able to work under pressure in an environment where change is a constant feature, and to manage own and others stress effectively.
• Ability to deal with personal information in a confidential and sensitive manner.
• Willingness and ability to build and maintain strong internal and external working relationships alongside functioning effectively as part of a team being supportive of other team members to work cohesively together.
• Ability to relate to young people, with an interest in their future development.
• Willingness and ability to work flexibly to meet the needs of the College.
• Willingness to undertake Level 2 qualification in numeracy and literacy.
This is an excellent opportunity to join a friendly college in North Yorkshire with fantastic facilities, excellent CPD opportunities and a great working and learning environment.

£23,588 per annum Temporary Craven College Craven College is an aspirational College set in friendly and inclusive rural campuses in Skipton within the beautiful Yorkshire Dales, at The Aviation Academy based airside at Leeds Bradford Airport and at Evolve in the heart of Ripon. Craven College offers full-time courses for 16-18-year-olds, apprenticeships, courses for young people with special educational needs, part-time courses and degree level courses with a mission statement of 'enriching lives through learning'. Tyro Training is our commercial training division which offers a wide range of training courses for both individuals and businesses in Skipton. We continuously invest in our excellent, industry standard facilities with a new £1.6m purpose-built Animal Management Centre on our Aireville Campus followed in 2022 by the construction of new equestrian facilities including an international sized arena and outdoor warm up area.