Lead End User Support Engineer

As our Lead End User Support Engineer you'll be responsible for supporting iomart's IT infrastructure and ensuring the smooth operation of computer systems. This role involves maintaining, troubleshooting, and optimising IT systems, providing technical support to end-users, and assisting in the implementation of new technologies.

• Have excellent knowledge of IT infrastructure, including servers, networks, and end-user devices.


• Are proficient in troubleshooting and resolving hardware and software issues.


• Are familiar with system administration, network configuration, and security practices


• Have excellent problem-solving skills with the ability to diagnose and resolve technical issues.


• Have good analytical skills to optimise system performance and efficiency.


• Have strong customer service orientation and interpersonal skills.
  
  iomart is the UK's leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.


• We have over 25 years expertise in data centre and cloud services


• Over 500 skilled professionals and turnover over £127m


• Our HQ is in Glasgow and offices across the UK.


• We provide critical services across all public and private sectors.
  
  Salary: £Attractive package


• Supported training and development


• Holiday Trading Scheme


• Day off on your birthday


• Enhanced paternity, maternity and adoption leave


• Flexible Benefits scheme