Lead Field Engineer

You'll utilise your strong technical knowledge and capability within the team, with responsibility for providing the majority of the first line technical input to our solutions that can be offered to customers for Field Services or Repairs. Acting as an extension of our Technical Support function, you'll embed within our Sales and Projects Teams, playing a central role in identifying and winning new business to increase our customer base.,

• This is a hybrid Field Service and Office based role set within the Sales and Projects Teams to develop and manage exceptional customer relationships through excellence in terms of technical capability and also through personal interaction with customers.


• You will support the transfer of knowledge to enable our regional colleagues within Howden.


• The role encompasses traditional Field Service site based technical assistance to customer during the installation, commissioning and maintenance of assigned products.


• The individual is expected to have expert knowledge in these areas.


• Supporting our sales process to include site visits and working with colleagues to tender for work.


• Prospecting - To seek out, research and contact companies that could be potential customers


• Pro-actively drive sustainable growth of the Aftermarket business.
  
  Mechanical Engineering Diploma or equivalent.


• Time served Indentured Apprenticeship to a recognised National Standard.


• Expert knowledge and first-hand experience of assigned products to include trouble shooting, overhaul, repair, fault finding, installation and commissioning.


• Self-starting and a drive to take responsibility for all aspects of the role


• Very customer focused with demonstrable experience


• Able to produce detailed written technical documents including but not limited to site reports, root cause analysis of failures, method statements, scopes of work and project plans.
  
  Howden is a premier global manufacturer of highly engineered equipment, catering to diverse applications in clean energy and industrial gas sectors. In March 2023, Chart Industries acquired Howden, solidifying our global presence with over 40 countries and a team of more than 11,700 professionals. Our mission is to empower our customers' critical processes, driving a more sustainable world through the fusion of Chart and Howden's innovative process technologies. Learn more about us at www.chartindustries.com and www.howden.com
  
  This is a permanent position working 37.5 hours per week. We offer hybrid working for this role which will allow you to enjoy the balance of home working and collaboration time with the team in our modern, friendly offices which include free onsite parking. In Return, we offer a range of fantastic benefits:


• A flexible and supportive work environment.


• A competitive salary.


• Generous holiday entitlement package.


• Howden Pension Plan with Scottish Widows.


• Healthcare cash plan with Healthshield.


• Access to My Howden Benefits & Wellbeing Portal - Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing.


• Group Life Assurance plan at 3x salary.


• Group Income Protection plan.


• Opportunity to be involved in our ESG 'Bright Future' initiatives - STEM ambassador & volunteering.


• Dedicated Help@Hand Service - Free Counselling, Physiotherapy, financial support etc.


• Training & Development Opportunities.


• Enhanced Maternity, Paternity, shared parental and adoption leave pay.