Lead Front Line Delivery Officer

We're seeking a motivated and experienced Lead Front Line Delivery Officer to join our Integrated Transport Unit. This role supports our Community Meals and Home to School Transport teams, providing essential services to residents. As the Lead Officer, you'll work closely with the Principal Operations Lead to maintain high-quality, compliant, and customer-focused services.

This role requires flexibility across our Clevedon and Weston-super-Mare sites, with a shift schedule from Thursday to Monday, five hours per day.

Please be advised that the Clevedon office will be closing in 2025, consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston-super-Mare or within North Somerset., Serve as the primary contact for Community Meals and School Transport officers, coordinating daily operational activities,
Answer queries from colleagues and service users, ensuring efficient and timely service delivery,
Lead the induction, training, and development of operational teams,
Oversee route planning, resource allocation, and risk management to ensure operational continuity,
Execute daily logistics, including driver scheduling, compliance checks, vehicle defect reporting, and IT troubleshooting,
Conduct welfare checks at every engagement, promptly reporting incidents as needed,
Manage essential administrative tasks, including rota management, equipment maintenance, complaint handling, and confidential document disposal,
Ensure service risk assessments are reviewed and proactively managed,
Maintain compliance with safety and council protocols, upholding a customer-focused approach to every task.

We're looking for a committed, compassionate professional who thrives in a customer-facing role. As a Driver Lead, you'll be confident working independently and collaboratively, leading by example as an effective communicator and supporter. You bring experience and understanding of supporting vulnerable individuals, ensuring their needs are met with empathy and care.

We welcome candidates with transferable skills and a commitment to continuous professional development.

To succeed in this role, you'll need:

NVQ Level 2 or 3 qualifications (or equivalent practical work experience) related to the service area
In-depth knowledge of service-related technical protocols, processes, and relevant legislation
Practical experience working with vulnerable people, with an understanding of safeguarding protocols
Strong communication skills to engage effectively with colleagues and service users, both verbally and in writing
Proficiency in Microsoft Office and the ability to quickly learn bespoke software
Ability to interpret maps and plans accurately
A full, clean driving license,
A positive, courteous, and professional demeanour toward colleagues and the public, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

North Somerset Council is dedicated to delivering high-quality, community-focused services and is committed to building a fairer, greener, and more inclusive environment for all residents. By joining our team, you will contribute directly to making a positive impact across our communities.

Competitive salary and benefits
Local Government Pension scheme
Flexible working arrangements and opportunities to purchase up to 10 additional leave days per year
Staff groups supporting carers, disabilities, LGBTQ+, race and cultural heritage, and young staff forums
In-house wellbeing team and salary sacrifice schemes for bicycles and electric vehicles

Further details of our excellent rewards package can be found in our Benefits booklet.