Lead GSOC

Salary Not Specified

Snap Inc., City of Westminster

Posted 4 days ago, 14 Sep | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: b530d875fe6b4b28b514a5c9a94a5c4f

Ensure the protection and support of our team members and assets through close coordination with our Security Operations team and other business process service providers

Manage and lead the GSCC's Training program by continuing to develop, refine and implement SOPs, training manuals, and training seminars to security dispatchers and business partners.

Coordinate the marketing, planning and execution of tailored onboarding training programs, as well as assistance in planning and facilitating specialized training programs for dispatchers and regional security partners.

Evaluate training materials, modes of training delivery, and all areas of training related to supporting employee development initiatives.

Use internal and external systems (internet, news-feeds, and other data sources), to supervise risks that could have an adverse impact to Snap assets, facilities, and personnel

Develop and handle communications to key partners throughout an incident response life-cycle

Use technology, reporting, and investigative skills to respond to requests, initiate, and resolve cases

Perform technology based access control functions, to include updating team member access levels, configuring access levels, and running access control reports

Utilize closed circuit television (CCTV) for situational awareness, threat management, and investigative purposes

Develop and implement procedures as it relates to best practices, directives, and standard operating procedures

Responsible for schedule coordination and coordinates coverage for team absences and requests for time off

Other ad hoc duties or special projects as assigned by Global Security management

Leadership skills, with an emphasis on customer service and teamwork

Strong communication and interpersonal skills to work with all levels of the organization

Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful

Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7/365 operation

Proven track record using security technology and computer systems (Google Suite, Lenel access control systems, Incident Management Systems (Everbridge/VCC), CCTV platforms and radio dispatch systems

Solid understanding of Incident Response, Crisis Management, Incident Management and Emergency Response

Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools

Knowledge and/or direct experience creating security intelligence-based products

Professional, eloquent, and able to use good independent judgment and discretion

Superb ability to maintain correspondence, discussions and materials with the strictest confidence

Ability to tackle problems creatively, and the desire to create and build new processes

Data analytics and reporting experience for running current analytics and the creation of new reports

Prior training or educational coursework on research, analytical, or intelligence techniques

Experience using OSINT tools such as Dataminr, Liferaft Navigator, Everbridge, Tweetdeck, GIS mapping software, etc., AA degree or equivalent years of experience

Experience within a Command Center, 999, GSOC, Emergency Operations Environment or similar environment

Ability stay on your feet for extended periods to time for Incident Management or support to Campus Security Operations

Ability to lift up to 20.5 lbs. to support emergency response or relocation, Bachelor's Degree or above

The flexibility to work any assigned shift and to attend meetings and training sessions

4+ years working with Lenel, CCTV monitoring, incident management technology such as Everbridge

Snap Inc (https://www.snap.com/en-US/) is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat (https://www.snapchat.com/) , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio (https://ar.snap.com/lens-studio) , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles (https://www.spectacles.com/) .