Lead Infrastructure Engineer for Mobile Services

As a Lead Infrastructure Engineer for DWP Mobile Services, you will be a member of a highly motivated team that constantly drives for excellence, delivering world class mobile devices and services for DWP colleagues. Product team has ownership of all aspects of DWP mobile services which includes software, hardware, infrastructure, support, service desk, budget, commercials and resources. You will work in a multi-disciplinary team and will be part of product leadership team.
With responsibility for all technical aspects of the mobile services product from infrastructure, device management, apps, physical devices, and supporting tooling, the role includes a variety of projects and daily activities supporting more than 16,000 active highly mobile users, with service availability of more than 99.99%.
You’ll be an expert in your field, skilled in multiple disciplines, a role model in infrastructure operations and have proven experience in the design, development and support of infrastructure services. Responsible for defining medium to long term strategies for product, defining guidelines for the engineering community and leading their adoption across teams to deliver quality infrastructure solutions., As Lead Infrastructure Engineer for DWP Mobile Services, you will lead the product’s technical strategy from vision through to delivery, to help deliver on key business objectives.
You’ll be a skilled practitioner and an expert in design, build and operations of network and mobile services for large scale organisations. Be responsible for product technical strategy and direction for entire spectrum of enterprise mobile services including device management, infrastructure, apps, hardware and controls.
Working with representatives from across the Department, from operational staff delivering services to citizens through to Director level, technical and non-technical individuals, you must be capable of understanding business and user needs, and translating these into technical solutions, and visa-versa. The role involves leading the safe, secure and productive use of Mobile Devices across the Department and across Government, and successful candidates will need to represent Mobile Devices in various forums as a result.
Your responsibilities are but not limited to:
+ Ensuring technical solutions being delivered are aligned to departmental and user needs, deliver value for money and are technically stable.
+ Leading on delivering architectural and roadmap developments within mobile services area. You will provide specialist knowledge and experience to input into the wider digital infrastructure strategy and development roadmap.
+ Lead on all technical aspects of Mobile Services product including development, maintenance, security and support. Lead on mobile device management setup and controls to ensure DWP mobile estate is managed securely and meets business needs.
+ Lead on technical evaluation and selection of suppliers’ products and services and ownership of ongoing technical account relationship to ensure optimum service delivery for DWP.
+ Acting as a major incident manager and escalation point for all service related incidents.
+ Providing specialist service/solution technical support and assistance to junior staff and users., When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria listed in the Person Specification.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above. Sift dates to be confirmed.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
You will receive one combined score for both your Employment History and Personal Statement, which will be provided in your Personal Statement score.
Important Information
• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
You will be asked to do a 5 minute presentation on a specific topic. Further details will be provided to candidates invited to interview.
Interviews will take place from late-October 2024.
Other information:
Find out more about Working for DWP
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page
Security Clearance Requirement
You must meet the security requirements before you can be appointed. The level of security needed is security check.
For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
+ Expert with the design and implementation of enterprise mobility management software (preferably Workspace One and Intune) to manage mobile devices (running iOS and Android OS) for large and complex organisations.
+ Significant depth and breadth of technical knowledge and experience across infrastructure services, including strong experience with public cloud technologies, cloud hosting, container, and networking design patterns, tools and best practice (e.g. Amazon Web Services, Microsoft Azure, Google Cloud Platform), along with strong understanding of information security, infrastructure as a code and continuous integration/continuous deployment.
+ Technical authoring skills, particularly for the production of technical design and specification documents.
+ Significant demonstrable experience of service management framework like ITIL in a large and complex IT Service Management landscape.
+ Strong leadership skills to lead teams, foster collaboration, and make strategic decisions. Excellent communication skills to convey complex technical information to diverse stakeholders and align team efforts with business objectives.

Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
+ Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
+ Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
+ Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
+ Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
+ Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
+ Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
+ An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
Pay for this role is from £69,869 to £77,740.
The maximum salary for the grade is £77,740, however a Digital Allowance of up to £12,255 per annum is available for exceptional candidates, based on our assessment of your skills and experience.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.