Lead Neighbourhood Housing Officer

As the Lead Neighbourhood Officer, you will be responsible for delivering excellent customer-focused services, managing neighbourhoods effectively, and improving the quality of life for residents You will oversee and supervise a team of officers, provide guidance and act as a flexible resource in dealing with complex issues and cases in all tenancy matters. You will support the Neighbourhood Housing Manager and deputise for them in their absence. This is a fantastic opportunity for career progression and taking on line management responsibilities. Your key responsibilities will include;

• To supervise and support a small number of officers to deliver outstanding customer service
• To build strong relationships with customers and partner agencies, understanding their needs, and addressing their concerns.
• To provide a flexible resource for your team and taking ownership of complex cases to seek positive outcomes
• To implement community engagement initiatives/projects to enhance customer involvement and service delivery.
• To ensuring compliance with housing regulations and health and safety standards.
• To fully deputise for the Neighbourhood Housing Manager in their absence
  
  Previous experience in Housing, particularly in Tenancy Services/Estate Management.
• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and a proactive approach.
• A passion for community development and customer well-being.
• Leadership experience with the ability to inspire and manage a team.
• Knowledge of housing laws and regulations.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role"). The ability to travel throughout the Borough will be required., Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.

At Swindon Borough Council we believe in the power of strong, vibrant communities. As a leading housing provider, we're committed to enhancing the quality of life for our customers by delivering exceptional housing services and fostering a sense of belonging.

Your next package Please see our Rewards and Benefits offer for more details. As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance. For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you.