Lead Pharmacy Support Worker - Dispensary

The post holder will:

• Be responsible for coordinating the safe and accurate dispensing and distribution of medicines to patients, wards, departments and other users within Buckinghamshire Healthcare NHS Trust. (BHT) Work will be carried out under the control and direction of senior pharmacy technicians and pharmacists.
• Use the pharmacy computer systems in order to carry out all tasks in an accurate and timely manner, ensuring safe and efficient pharmacy service can be provided whilst delivering the highest quality patient care through personal actions and continuous improvement.
• Assist in the recruitment of staff, delivery of Key Performance Indicators (KPIs), production of rotas and error trend analysis.
• Assist in the training provision of all staff.
• Manage, supervise and coordinate pharmacy support workers working in BHT, including staff appraisal, allocation of work, sickness management and annual leave management.
• Assess situations that are highly complex and take appropriate actions, including escalating to senior pharmacy technicians to ensure resolution. This may include resolving issues and communicating outcomes around availability of prescribed medicines.
• Follow all legal and departmental practices including Standing Operating Procedures (SOPs), GDP (Green Guide), COSHH, Moving and Handling Regulations and all Trust Policies and Procedures., This post requires:
• Prolonged concentration when carrying out tasks to minimise the risk of errors.
• Frequent light effort for several long periods during the day, occasional moderate effort for several short periods.
• Working in a busy environment with frequent interruptions to answer the telephone and customer hatch.
• Working independently to prioritise work as it is received and communicating supply problems to relevant pharmacy and hospital staff, requiring specialist pharmaceutical knowledge.
• Working directly with patients, staff and other service users, dealing with enquiries and complaints.
• Exposure to potentially hazardous working conditions including handling of cytotoxic drugs and various other agents under COSHH regulations.
• Working and maintaining high standards of cleanliness within the dispensary environment.
• An NVQ2 certificate / Apprenticeship in Pharmacy Services or equivalent
• Understanding of a range of work procedures requiring and intermediate level of theoretical knowledge acquired through training and experience to NVQ3 level or equivalent.
• Knowledge of medical terminology and pharmacy computer systems
  
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What does Buckinghamshire Healthcare NHS Trust offer you? As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce. Why work for us? We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.Greater diversity within our BHT family improves positive outcomes for the people and communities we serve. What do we stand for? Our vision is to provide outstanding care, support healthy communities and be a great place to work.Our mission is to provide personal and compassionate care every time.Our CARE values are collaborate, aspire, respect and enable.