Lead Product Manager

We're looking for a Lead Product Manager to own and lead the future channel strategy and customer interactions here at DWP Digital. The role involves full life cycle product management, ensuring that we are customer and user centred in our ambitions for future channels and customer interactions. DWP Digital is the digital part of the Department for Work and Pensions (DWP). We build and maintain digital services that enable millions of people to access the help, advice and financial support they need. You'll be part of a supportive team where you will work together to design and build the right things. The role may not be easy at times, but you'll be well supported, and you'll get a minimum of 5 days learning and development annually. If you are disabled and have any problems or concerns with the application process, email: digitalrecruitment.grs@cabinetoffice.gov.uk The role is within our Customer Experience Team and we need someone who will lead and drive the team to achieve the best. You will need to be passionate about people as you are about products and be visible in leading the team to define, design and deliver the vision and realise the value for your users. As a Lead Product Manager, you will lead and drive the Digital customer experience product teams for the Digital Channels within Digital Modernisation & Efficiency. You will also, lead the design of the Department's Channel Strategy. Our strategy is to have a multi-channel organisation that promotes self-service and provides the right mix of channels to enable a customer to achieve an outcome at first contact. You will work with a team of Product Managers to deliver high quality products supporting the aims and objectives of DWP. With a goal to define, test, measure and embed our ambitions for a digital first, multi-channel experience that supports the needs of our customers and enables delivery of our services in a modern and consistent way. As Lead Product Manager, you will be an expert leader as well as an expert in product. You will have deep knowledge of product management techniques and in particular experience of digital customer experience and channel transformation. Roles & Responsibilities

• Work with strategy, policy and operations to develop an overall strategy for the service and/or programme
• Provide leadership and direction to the product team, working with Product Managers to shape the vision, scope and high-level roadmap for critical products and services
• Track progress against goals and performance metrics for all products within the service or programme evaluating success against defined outcomes and ensuring return on investment
• Co-ordinate product development across multiple products to support the overall strategy for the service or programme
• Ensure the products are developed to an appropriate level of quality taking into consideration expected lifetime, investment and timeframes
• Manage Product Managers within the product team to support their professional development and career progression
• Build and maintain a relationship with providers/suppliers, seeking to capitalise on the value-add offerings
• Maintain a thorough understanding of all elements of inclusivity in our digital services ensuring accessible digital services are core to our service offer.