Lead Receptionist-DEF Academy Services

Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA). This prestigious establishment is responsible for post-graduate education and most of the command, staff, leadership, Defence management, acquisition, and technology training for members of the UK Armed Forces and MOD Civil Servants. Serco supports the DA as the MOD's primary link with UK universities and international military educational institutions.



Serco have an exciting new role as a SSRC Lead Receptionist at the Defence Academy. The SSRC Lead receptionist will provide an efficient reception service facilitating entry of staff, students and visitors into the Defence Academy.

The post holder will report directly to the Central Services Manager for all immediate line management functions.,

• Provide reception service promptly to the general public, staff, service personnel and visitors to the Defence Academy


• Respond efficiently and effectively to requests of a wide-ranging nature from visitors, staff and students.


• Ensure clearances have been received so that the correct passes can be issued.


• Update and maintain filing systems.


• Submit Stationery orders for procurement.


• Attend relevant stakeholder meetings and communicate updates to the team and CS Manager.
  
  Professional and engaging communication skills


• PC literate, with a good level of experience in MS Office including Outlook, Word, and Excel.


• Interpersonal skills
  
  The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:



• Free, secure onsite parking.


• Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).


• Fully equipped riding stables, with the opportunity for lessons.


• Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
  
  Salary: Competitive salaries with annual reviews


• Pension: Up to 6% contributory pension scheme


• Holidays: 25 days' annual leave plus bank holidays


• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression


• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres


• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period


• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community


• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.