Lead Savings, Tax and Switching Specialist

is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a and to find the very best person for the job, we always look across a wide range of diverse . We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: Processing and oversight

• Oversee and ensure the accurate and timely processing of payments and operational work related to ISA and Current Account Switching processes. Including Faster Payments, Internal movements, Cheque issuance and balance transfers
• Review, input and, or authorise payments ensuring adherence to CASS and ISA guidance, customer requirements and internal policies
• Perform comprehensive reconciliations of associated data to ensure accuracy and completeness
• Investigate and resolve payment discrepancies, exceptions, complaints (EODs) loss management and enquiries in a timely manner, collaborating with internal and external stakeholders as required
• Support internal and external audits
Team Leadership and Mentoring
• Provide guidance, support, and strong leadership to a team of Savings Tax and Switching specialists
Compliance, Quality Control & Risk Management
• Monitor the accuracy and quality of processing activities, ensuring adherence to regulatory requirements, bank policies, and industry standards
• Maintain a comprehensive understanding and adherence to ISA (Individual Savings Account) and CASS (Current Account Switching) guidance and industry best practices Anti-Money Laundering (AML) and Sanction regulations, and Data Protection Act
Process Improvement
• Continuously evaluate processes, systems, and workflows to identify opportunities for streamlining, automation, and enhancing operational efficiency.
• Collaborate with the Savings Tax and Switching Operations Leader and cross-functional teams to implement process improvements, system enhancements, and automation initiatives that enhance operations and customer experience.
• Stay informed about emerging technologies, strategy, and industry trends to identify innovative solutions and recommend their implementation to improve operational efficiency.
Stakeholder Collaboration
• Build and maintain effective relationships and collaborate closely with these stakeholders to address processing related issues, provide guidance, and ensure effective communication and coordination
• Serve as a subject matter expert on Savings Tax & Switching related processing, regulations, and industry trends
Performance Tracking and Reporting
• Provide key performance indicators (KPIs) for the Savings Tax & Switching Team and support Leaders to monitor performance against these metrics
Training and Documentation
• Support Leaders to develop and deliver training programs to enhance the knowledge and skills of the Savings Tax & Switching team
  
  Experience in an operational role, payment processing and/or related roles within the banking and financial services industry
• Strong understanding of UK banking regulations and ISA and CASS schemes
• Proficiency in using payment and processing platforms (CRM, T24)
• Knowledge of ISA & Current Account Switching processing guidance, payment
schemes (Faster Payments, BACS, CHAPS), and related industry standards
• Excellent customer service skills
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
  
  We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).