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Lead Store Experience Manager

Marks and Spencer plc (UK)

Lead Store Experience Manager

Salary Not Specified

Marks and Spencer plc (UK), City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 25 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: d4607602d1ef47f7ae5a136ebb4d2056

Full Job Description

  • Use your growth mindset to identify opportunities to improve the store experience and develop exciting new customer propositions that drive incremental revenue.

  • Formulates and leads the relevant part of the omnichannel service and selling strategy, to deliver the strategic priorities and business outcomes.

  • Leads the omnichannel service proposition transformation work within retail, working across stakeholders to improve the customer experience.

  • Develop and maintain excellent stakeholder relationships and networks. Ensuring you update stakeholders regularly, stay close to the progress of other workstreams and identify opportunities to collaborate.

  • Collaborates with property, technology and .com to design propositions that are inspiring and omnichannel focused, seeing these through from concept to delivery.

  • Ensure all activity follows the right governance and we are effectively managing the change impact this has on colleagues and stores

    Previous experience of successful delivery of major programmes and change


    • - Able to manage multiple projects in an interconnected way to deliver a larger, more strategic outcome

    - Problem solving - analytical skills, ability to direct, lead and deliver solutions that go beyond existing ways of doing things

    - People & Leadership skills - communications, leadership and talent development skills.

    - Experience in managing and influencing key stakeholders across a business

    We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

    We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

    If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you beat your best through this process.

    Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

    Here are some of the benefits we offer that make working for M&S just that little bit more special...

  • After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

  • Competitive holiday entitlement with the potential to buy extra holiday days!

  • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.

  • A generous Defined Contribution Pension Scheme and Life Assurance.

  • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.

  • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.

  • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.

  • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.

  • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.


    • #LI-Hybrid