Lead Support Engineer

We are looking for someone to lead support initiatives, managing support requests, and fostering a customer-focused environment that ensures high-quality IT service delivery in line with a suite of service level agreements. The Lead Support Engineer will be responsible for managing the technical support team, ensuring efficient resolution of IT issues, and maintaining the operational integrity of IT services. The successful candidate will thrive in a busy, fast-paced working environment.

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice!, Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care. CHEC has a nationwide portfolio of over 25 community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. CHEC are clinician-led and the priority always is our patients - our dedicated team of experienced healthcare professionals are committed to delivering personalised and compassionate patient care. In 2023/24, we achieved a 97.83% customer satisfaction rating, with 99.78% of patients saying they would recommend CHECs services to family and friends. We continue to expand our community-based offering of vital healthcare to patients across England, recently launching ENT (Ear, Nose and Throat) and
Dermatology services. These services are Consultant-led and support GPs with diagnosing and managing common skin and Ear, Nose and Throat complaints.