Lead Technician

As a Lead Technician within our Inhouse Maintenance Service (IMS), you will be responsible for leading on technical advice and assurance to a team of Multi Skilled Technicians (MST) that ensures an effective and efficient installation, repairs, maintenance, and refurbishment service delivery to our customers and their homes across a defined geographical area.

Working collaboratively within and across the business, you will oversee technical tasks, performance and behaviours for the team connected to completion of repairs and other associated work to a high-quality and timely finish and ensure customer expectations are met.

You will support the Team Manager in ensuring that the health, safety and welfare issues are communicated effectively and promoted within the team and that MST's fully understand their responsibilities and fulfil their duties in accordance with our policies and procedures. You will identify risks and opportunities affecting your service area and work with the Team Manager to ensure these are communicated effectively, inspected, checked and promoted within the team.

Have experience of working in a team within the construction/maintenance sector or will hold a core trade qualification or apprenticeship.
- Have a good knowledge of health and safety legislation and requirements when undertaking construction and maintenance activities. or health and safety training (CITB SSSTS, IOSH or equivalent).
- Be able to challenge constructively and appropriately.
- Have the ability to reflect on performance and behaviours objectively.
- Have well-developed relationship and rapport building skills.
- Understand the core skills required to deliver excellent customer service.
- Full valid UK driving licence., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

Company vehicle and fuel card.
- Power tools.
- Full uniform and PPE.
- Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Lifestyle discounts portal and internal supplier discounts offer great savings.
- Health Cash Plan including dental and optical cover (worth up to £2,400 per annum).
- Death in Service benefit (3 x salary).
- Family Friendly policies.
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.