Lead Worker

Our floating support services are designed to support vulnerable people, preventing homelessness, and enabling them to thrive in their communities. As part of our continued commitment to delivering outstanding care, we are seeking a passionate and skilled Senior Lead Worker to join our Telford & Wrekin team.
As a Senior Lead Worker, you will play a pivotal role in leading a team of support workers, managing complex caseloads, and ensuring the delivery of high-quality, person-centred support to customers. You will be responsible for helping individuals maintain tenancies, improve financial stability, and enhance their overall independence. This is a fantastic opportunity for an experienced professional to bring leadership and innovation to a dynamic support service., + Support the management team in overseeing the operational aspects of the floating support service, proactively ensuring timely and effective delivery in accordance with individual support plans, while remaining accountable for outcomes.
+ Manage a personal caseload of complex cases, tailoring support to meet customers' needs and drive positive outcomes.
+ Work in a trauma-informed and strength-based way, supporting customers to build resilience, independence, and self-reliance.
+ Provide support, coaching, and mentorship to lead workers, fostering a high-performance culture.
+ Ensure full compliance with safeguarding regulations and maintain accurate, up-to-date customer records.
+ Build and maintain strong partnerships with external agencies to support seamless service delivery.
+ Respond effectively to crisis situations, coordinating interventions and managing risks., If you are passionate about supporting vulnerable individuals and have the skills and experience to lead a dedicated team, we'd love to hear from you. Please submit your CV and a cover letter detailing your suitability for the role.
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
Application Deadline: Tuesday 29th October 2024
Trident Group is an equal opportunities employer. We welcome applications from all sections of the community.

+ Significant experience in housing-related support or homelessness prevention.
+ Demonstrable leadership experience, including managing a team and supervising complex caseloads.
+ Comprehensive knowledge of housing legislation, welfare benefits, and safeguarding practices.
+ Excellent communication and interpersonal skills, with the ability to engage effectively with clients, colleagues, and external partners.
+ Strong problem-solving skills and the ability to manage crises efficiently.
+ Proficiency in IT systems for case management and outcomes reporting.
+ Desirable: NVQ Level 3 in Health and Social Care (or equivalent), experience in trauma-informed and person-centred support environments.

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
+ Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
+ Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
+ ensure our recruitment process is inclusive and accessible
+ communicating and promoting vacancies
+ offering an interview to disabled people
+ anticipating and providing reasonable adjustments as required
+ supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
+ at least one activity that will make a difference for disabled people