Lead Workers

As a Lead Worker, you will provide early, targeted, and flexible support to individuals and families across Telford and Wrekin. You will work with young people aged 16-54 and older individuals aged 55+, supporting them to maintain their tenancies, achieve financial independence, and improve their health and well-being. This role focuses on homelessness prevention, tenancy sustainment, and promoting independent living.
Our floating support services are designed to support vulnerable people, preventing homelessness, and enabling them to thrive in their communities. As part of our continued commitment to delivering outstanding care, we are seeking passionate and skilled Lead Workers to join our Telford & Wrekin team., + Conduct comprehensive assessments of customers' housing, financial, health, and social support needs.
+ Develop personalised, outcome-focused support plans tailored to individual strengths and goals.
+ Collaborate with multi-agency partners to deliver coordinated and holistic support services.
+ Provide practical assistance with budgeting, debt management, and accessing welfare benefits.
+ Support customers in connecting with community services, reducing isolation, and fostering social inclusion.
+ Uphold safeguarding standards, ensuring the health and safety of vulnerable individuals.
+ Maintain accurate records, ensuring compliance with Key Performance Indicators (KPIs).
The benefits;
+ 34 days annual leave, plus the option to purchase up to 5 additional days
+ Birthday leave
+ New Home leave
+ Life assurance (3 x salary)
+ Employee Assistance programme
+ Employee Wellbeing programme
+ Flexible Working options, Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
+ Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
+ Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
+ ensure our recruitment process is inclusive and accessible
+ communicating and promoting vacancies
+ offering an interview to disabled people
+ anticipating and providing reasonable adjustments as required
+ supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
+ at least one activity that will make a difference for disabled people
Applying
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

+ A motivated and compassionate individual, driven to make a positive impact on the lives of vulnerable people.
+ Ability to work autonomously and as part of a team, demonstrating accountability and professional integrity.
+ Strong communication and advocacy skills, with experience working collaboratively with external agencies.
+ Proficient in IT systems and record-keeping, ensuring accurate documentation of customer support.
+ Knowledge of housing-related support, financial management, and safeguarding practices.
+ Flexibility and adaptability in supporting a diverse caseload across multiple locations.
+ A commitment to continuous professional development.