Learner Service Officer

As a Learner Services Officer, you will play a key role in supporting students throughout their learning journey. Your primary responsibility will be to offer advice, guidance, and administrative support, ensuring that learners have a positive and rewarding experience. You will also be enrolling students and checking applicant's residency and fee assessing them to find their correct funding group. This role is ideal for someone who thrives in a student-focused environment and enjoys helping individuals achieve their goals.

• Experience in a customer service, student services, or administrative role, preferably in an educational setting
• Excellent communication skills with the ability to relate to a diverse student body
• Strong organisational skills and attention to detail
• Ability to work well both independently and within a team environment
• Empathy, patience, and a genuine desire to help students succeed
• Proficiency in using student information systems and office software
This is an exciting opportunity to join the CCC team who are passionate and dedicated to providing our students with the best possible teaching and training to fulfil the futures best suited to them. We recognise how hard our people work towards ensuring our students are supported throughout all areas of their college experience, and thus we provide an excellent set of employee benefits.

At Capital City College (CCC) we are dedicated to transforming lives through exceptional education and training. Our focus is providing our learners with the skills to be successful in their futures, whether that is continuing in education through higher education, or an apprenticeship, or supporting them into a higher-level job., At CCC we are committed to equality, diversity and inclusion in all our activities for everyone who learns and works here. We respect and value differences and welcome applications from candidates from all backgrounds. We create a safe and trusting professional environment where people are treated well and equally. We are committed to safeguarding and protection of young people and adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. Our values Respect, Aspiration, Collaboration and Opportunity are the key ideas and principles that people within our organisation and our partners believe are important. They sum Our Purpose: why we do what we do, and Our Approach: how we go about our work. About Westminster Kingsway College: Westminster Kingsway College is one of the largest further education colleges in central London with a diverse student body of around 14,000 learners, who travel to its outstanding centres in King's Cross, Westminster, Regent's Park, and Soho, to study acclaimed vocational and academic courses. Each centre offers an extensive range of academic and vocational courses for all 16-18-year-olds and adult learners, with a specialist Alexandra centre for those with learning difficulties and disabilities.