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Learning & Apprenticeship Director (6 month FTC)

Serco Group Plc

Learning & Apprenticeship Director (6 month FTC)

Salary Not Specified

Serco Group Plc, Solihull

  • Full time
  • Temporary
  • Onsite working

Posted 2 days ago, 18 Sep | Get your application in today.

Closing date: Closing date not specified

job Ref: b2c52a4d1bb941e8b3430570fba65c48

Full Job Description

  • Lead and manage the Learning & Development team to deliver innovative learning solutions that support business growth and development across the UK&E region.

  • Develop and implement effective strategies for learning delivery, design, and administration, ensuring alignment with Serco's business goals.

  • Build and maintain strong relationships with key stakeholders, including regulatory bodies such as OFSTED and funding agencies like the ESFA.

  • Ensure all learning programmes meet compliance, quality, and governance standards, with a particular focus on Serco's Apprenticeship Levy commitments.

  • Develop and maintain Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), continuously improving services to exceed customer expectations.

  • Collaborate with People and Culture colleagues to drive service-related initiatives, ensuring effective communication and updates on process or policy changes.

  • Act as a strategic partner to internal customers, utilizing lean design principles to solve learning challenges and enhance the learner experience.

  • Ensure compliance with all relevant regulatory requirements, including Ofsted inspections, QAA, and SFA funding audits.

  • Oversee the management of Serco's learning management system, driving continuous improvement and innovation in content and delivery.

  • Monitor employment legislation and adapt policies and procedures as needed to minimize risk and ensure service compliance.

  • Provide leadership to the Learning & Development team, ensuring they are motivated, equipped, and empowered to achieve their objectives.

  • Support continuous professional development within the team, fostering a culture of learning and innovation.

  • Conduct regular performance reviews and provide mentoring and coaching to direct reports.

  • Manage budgetary controls and operational decisions related to the Learning & Development service, ensuring efficient use of resources and maximising value.

  • Contribute to setting annual KPIs and strategic objectives to enhance the performance and profitability of the function.

    To be successful in this role, you will have:

  • A strong understanding of learning and development within complex organizations, including experience with learning technologies, processes, and policies.

  • Sound financial acumen with experience managing a P&L and budgetary controls.

  • Experience in managing large-scale apprenticeship programmes, understanding the Apprenticeship Levy, and ensuring compliance with OFSTED and ESFA requirements.

  • Excellent stakeholder management skills, with the ability to influence senior leaders and external partners.

  • A creative and innovative mindset with the ability to drive ideas into tangible outcomes.

  • Strong experience in 3rd party supplier and contract management, focusing on process improvement and operational excellence.

    At Serco, our mission is to impact a better future by delivering essential public services that make a real difference in people's lives. As a strategic partner to governments, we work alongside them to provide innovative solutions that address their most pressing challenges. In the UK & Europe, our business units span across Justice & Immigration, Health, Defence, Transport, and Community Services. Join us and be part of a team that shapes the future of public services through dedication, collaboration, and excellence.


    • We are looking for a dynamic Learning & Development Director to join our UK People and Culture Function on a six-month fixed-term basis to cover maternity leave. This role will lead our UK Learning & Development team, which supports a diverse workforce of 2,500 managers and 26,000 employees across the UK and Europe. You will be managing a team of 40 professionals and have overall budget responsibility for £1.5 million in people management and £3.0 million annually in funding revenue.

    At Serco, we value diversity and are committed to creating an inclusive environment where everyone feels supported and encouraged to be themselves. We offer a strong basic salary with a range of corporate benefits, flexible working arrangements, and the opportunity to develop a rewarding career in a challenging and supportive environment.