Learning & Development Administrator

This remote-based role is a vital part of our wider support function, ensuring that the operational teams working within prisons across the South of England, have everything they need to succeed. While the on-site teams focus on maintaining a safe and secure environment, your work will underpin their efforts by providing the essential Learning & Development support that keeps the operation running smoothly.

As part of our corporate People team, you'll work closely with passionate colleagues, including HR administrators and L&D professionals, all dedicated to empowering the operational staff to achieve their best. Together, we ensure the smooth delivery of critical services that impact employees, prisoners, visitors, and the broader community.
If you're seeking a role where you can use your skills to make a tangible difference behind the scenes, while supporting rehabilitation and positive change, we encourage you to apply and be part of a team that drives meaningful results.

We are looking for a motivated and detail-oriented professional to join our corporate team as a Learning and Development Administrator., Strong organisational skills with the ability to prioritise workload and meet deadlines independently.
- Excellent written and verbal communication skills, including drafting processes and producing high-quality correspondence.
- Advanced IT proficiency, including Microsoft Office (Word, Excel, PowerPoint) and experience with HR systems like Oracle.
- Knowledge of GDPR and the ability to handle sensitive data with confidentiality.
- Strong customer service skills with sound judgment for decision-making or escalating issues appropriately.
Experience:
- Minimum of 3 years' experience in Learning & Development (L&D), including managing a Learning Management System (LMS).
- Hands-on experience in HR administration, such as maintaining employee records and managing functional mailboxes.
- Proven experience in supporting internal communications, including newsletters, vacancy bulletins, and email cascades.
Requirements:
- Good standard of mathematics and excellent written and spoken English.
- Customer Service Qualification (desirable).
- CIPD qualifications (desirable).
- Ability to contribute to ad hoc projects and assurance work as required by the HR Senior Leadership Team.

Explore a varied and rewarding career at GFSL.
Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society.
Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts.
You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress.
Explore facilities careers where you can make difference.

Pride In People.
We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves.
We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.

GFSL has been notified by its shareholder (MOJ) that the provision of FM services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will transfer to a private sector provider/providers in Autumn 2026. As the programme unfolds, we will learn more.