Learning and Development Assistant

Join the People team as a Learning and Development Assistant and play a key role in delivering high-quality administrative support to our Learning and Development team. You will provide a customer-focused service, ensuring the smooth running of our learning and development initiatives. Working closely with the Learning and Development Manager and the wider team, you will help support the ongoing learning, development, and talent management processes at Dementia UK. Your role will include liaising with suppliers to schedule training sessions as part of our Learning Programme, as directed by the Learning and Development Manager. You will also monitor the Learning inbox, ensuring timely responses to queries. You'll manage the learning request form, ensuring staff are enrolled in Learning Programme courses and escalating external requests to the Learning and Development Manager when necessary. In addition, you will assist with the onboarding of new starters by setting them up on our learning platforms, such as LinkedIn Learning and iHasco. You will also support key policies and processes related to performance and feedback, including appraisals, 360 feedback, and our recognition scheme. This involves responding to first-line queries and escalating them where appropriate, as well as supporting the delivery of 360 feedback processes and our quarterly recognition awards.

To succeed in this role, you will possess exceptional customer service skills and have a strong understanding of meeting customer needs within a structured policy framework. You should have experience working with Microsoft Office 365 applications and ideally have prior experience working within a busy UK-based L&D, People, or HR team. Charity experience, as well as holding or working towards a CIPD qualification is a plus., + Please tell us about relevant experience you would bring to this role - this can include experience in the workplace and more informally outside the workplace as well. + Which one of our four organisational values do you most relate to and how have you demonstrated this in your work? By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

• Please note that any decision on flexible working is based on business needs
When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

+ enhanced maternity, paternity and adoption leave, and shared parental pay + family-friendly policies + 8% employer pension contribution (Aviva) or opportunity to continue NHS pension + free health cashback plan (Medicash): employee cover plus up to four dependent children + 24/7 virtual GP access (UK registered), plus access to Best Doctors + free, confidential employee assistance programme (Medicash) + access to a wellbeing app + flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more
• + learning and development opportunities including bespoke training and access to LinkedIn Learning) + commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer Background: Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime - either by caring for someone with the condition, developing it ourselves, or both., If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia. Our Culture In addition to a competitive salary and a generous benefits package, we truly value our people. It's important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion. Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.