Learning and Development Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. About the role: Takepayments is a dynamic and rapidly growing company dedicated to providing top quality merchant services. We are the UKs most trusted payments provider with an outstanding 4.9 rating on Trustpilot. We are a part of the Global Payments Group who are a Fortune 500 company that offer a full range of configurable solutions that unify every aspect of commerce. We make it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services., We are seeking an experienced and dedicated Learning and Development Manager to join our team. In this role, you will be responsible for managing, onboarding, and training our new salesenablement team members, as well as providing ongoing support and coaching to the existing department. Your role will be crucial in ensuring the growth and success of our welcome teams. Benefits of being our Learning and Development Manager:

• Excellent Basic Salary of £30,000
• Join an existing team with the opportunity to grow your career
• Incredible events and incentives
• Our offices are close to all public transport links and on-site parking is available
• 40 Hour week Monday - Friday between 8.30am and 5.30pm
Responsibilities for our Learning and Development Manager:
• Manage the onboarding process for new team members, including working with HR on background checks, coordinating training schedules, and ensuring a smooth integration into the team.
• Develop and deliver engaging group training sessions that cover product knowledge, sales techniques, and company policies.
• Provide individual coaching and mentoring to team members to improve their sales skills, product knowledge, and overall performance.
• Regularly assess and evaluate team members performance, provide constructive feedback, and implement performance improvement plans when necessary.
• Create and update training materials, resources, and manuals to support ongoing learning and development initiatives.
• Track and analyse training effectiveness through key performance metrics and adjust training programs as needed to drive results.
• Ensure that all training and development activities adhere to company policies and industry regulations.
  
  Proven experience in learning and development, training, or coaching, preferably in a sales environment.
• Strong interpersonal and communication skills, with the ability to motivate and inspire teammembers.
• Excellent organizational and project management skills.
• Proficiency in creating and delivering training content and materials.
• Familiarity with learning management systems (LMS) and training software.
• Ability to conduct effective performance evaluations and provide actionable feedback.
• Commitment to continuous learning and staying updated on industry trends and bestpractices.