Learning & Development Project Manager

The Learning & Development project manager manages various aspects of L&D projects within the organization. The position involves coordinating course bookings, promoting, and facilitating learning events, supporting professional qualifications, and collaborating with stakeholders to deliver programs. The coordinator will maintain relationships with external providers, monitor initiatives, analyse training effectiveness, and propose improvements. Responsibilities include managing learning platforms, providing system guidance, and developing L&D communications. The role requires staying current with industry trends and best practices. The ideal candidate possesses strong organisational, communication, and interpersonal skills, ideally with experience in L&D coordination and program management. What your day-to-day will look like:

• Serve as the primary contact for L&D queries, development inquiries, and course bookings
• Coordinate virtual and face-to-face course bookings, including attendance tracking, feedback collection, and communication of event details
• Proactively engage with the target audience to promote L&D programs
• Monitor and address learning requests, resolving issues or assigning to appropriate subject matter experts
• Assist in managing various L&D programs, including leadership development initiatives
• Facilitate learning events, both virtual and face-to-face, as required
• Provide expert guidance for UK&I employees pursuing professional qualifications through apprenticeship levy and JLL sponsorship programs
• Offer support to line managers and liaise with external training providers
• Develop and disseminate communications about learning events and programs to employees and key stakeholders
• Monitors learning L&D programs and proactively engages with the population.
• Collaborate with business lines & senior stakeholders to provide L&D admin support to project teams responsible for the successful delivery of learning and development programs, for example Sustainability or DEI ensuring timelines and budgets are met.
• Build and maintain relationships with external training providers and subject matter experts to enhance the learning experience.
• Process purchase orders for external training
• Cultivate and maintain relationships with external training providers and subject matter experts
• Monitor learning requests (either from our L&D Needs forms or Service Now) and work on resolutions or assign to SMEs as required
• Develop comprehensive project plans with clear actions, tasks, responsibilities, and timelines
• Monitor and report on L&D initiatives' progress to key stakeholders
• Ensure timely delivery of learning programs within allocated budgets
• Produce and maintain a variety of reports using appropriate tools, presenting data in an accessible format
• Regularly assess and report on training effectiveness to drive continuous improvement and evaluate ROI
• Propose improvements to training offerings based on data-driven insights and industry developments
• Maintains and updates learning offering on the learning technology platforms (e.g., SharePoint, MyLearning and ServiceNow)
• Serve as a subject matter expert for learning professionals, providing resources and training on system utilization
• Collaborate with HR to enhance user knowledge through established procedures, guidelines, and documentation
• Stay up-to-date with industry trends and best practices in learning and development and provide suggestions of improving our training offerings.
• Develops and or assists in communications to employees and other critical stakeholders like HR on learning events, programming, etc.
• Provide SME support for UK&I employees pursuing professional qualifications through the apprenticeship levy & JLL sponsorship. Providing line manager support and building relationships with external training providers.
• Facilitate Learning & Development training both virtual & face to face as & when required.
  
  Bachelor's degree in a relevant field.
• Experience in learning and development or similar environment, preferably in the commercial real estate industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Proficient in the use of learning management systems (LMS), Excellent project management skills, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.
• Exceptional communication skills, with the ability to engage and inspire learners and /or key stakeholders
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Proficiency in the Microsoft Office suite of applications (Excel, PowerPoint, Word, etc.)
  
  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL supports the Whole You, personally and professionally. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.