Learning & Development Specialist

The role of the Learning and Development Specialist is to take responsibility for delivering the employment cycle learning needs of all employees at Lantern, from management development through to improving team and colleague competency, including corporate and role specific induction programs, to ensure all colleagues are set up for success. You will support the Learning and Development Manager in the design, delivery and embedding of Lanterns training strategy and agenda.,

• Planning, developing, delivering, and evaluating all learning initiatives, as set out by the Director of HR & Talent and the Learning and Development Manager, ensuring that they fundamental improve the customer experience, drive growth, and develop future capability.


• Helping to build a suite of learning content according to management and colleague needs and facilitate the delivery and completion of learning.


• Partnering with managers to create and implement future talent plans and provide ongoing support for individual growth.


• Working effectively with senior managers enabling them to react to changing business needs, through upskilling and improving capability across Lantern.


• Supporting the Learning and Development Manager, to deliver an e-learning system, which enables an enjoyable participative, and seamless colleague experience.


• Partnering with managers and subject matter experts across the business to design, deliver and embed regulatory knowledge and compliance to appropriate audiences.


• and evidence the learning value, through a measured approach, using methodology such as the Kirkpatrick model, to evidence continuous improvement of skills and capability.


• Designing and delivering effective management development interventions to improve people manager capability and work closely with leaders to deliver bespoke coaching for individuals.


• Supporting colleagues undertaking apprenticeship training and providing regular updates of progress to the Learning and Development Manager.


• Responsibility for the design and delivery of an effective customer centric academy training program which aligns to fast paced operational expectations, SOPs and regulatory frameworks but also ensures that milestone measurements of success are put in place to support colleagues during their learning journey.


• Maintaining, reviewing, and updating all learning materials for which you are responsible for, to ensure they are continuously fit for purpose and align with business needs.


• Taking personal responsibility for administration and training record keeping.
  
  Extensive experience in designing learning materials and action planning follow up.


• Demonstrable experience of being part of a blended learning approach to deliver training solutions.


• Experience in creating digital learning content.


• Training/coaching in a call centre environment.


• Knowledge of regulatory bodies (CSA, FCA, ICO, OFCOM, OFGEM).


• Strong relationship building and partnering skills.


• Ability to influence at all levels.


• Strong facilitation skills.


• Excellent communication, collaboration and presentation skills


• Strong strategic thinking, problem solving and decision-making skills


• Ability to prioritise workload.


• Ability to work to tight deadlines to ensure the effective delivery of service.


• Strong I.T skills


• Resilient and flexible to business needs.
  
  Do you want to join a business that is driven in providing excellent service to our customers and to our team? Lantern is proud to haveGOLDaccreditations from both Investor in Customers (IIC) and Investors in People (IIP).


Were a market leader in purchasing and recovering debt in a fair and compliant way. Our expertise in supporting vulnerable customers has contributed to our success and considerable growth in recent years. Our customers know and trust us, and because of this, were recognised as the specialist within our sector.

With significant investment, were continuing our journey and creating exciting new opportunities for talented people to join our team, who are passionate about delivering brilliant customer service. If you'd like to know more about us, give our website.


• A friendly office environment to work in with the ability to work from home.


• Great training, lots of support and being part of a team that regularly recognises and rewards great performance.


• Pension (plus free advice through an independent financial advisor to help you with your financial planning).


• Great benefits to enjoy with family members, from our healthcare, wellbeing, and cash plan policy.


• Gym discounts.


• Employee and family assistance services.


• Life assurance.


• Free on-site parking.


Our promise to you

Well treat you as an individual You have unique strengths, so well do what we can to play to them.

Well keeping listening and talking Communication is key in any relationship and we truly value employee input.

Well help you grow We admire ambition. If you want to progress, well help you find and seize opportunities.

Well keep it fun We thoroughly believe work should be enjoyable and our culture reflects that.

Due to the nature of our sector, any offer of employment will be conditional and subject to satisfactory background checks (Employment references, DBS Basic and Credit file check).