Learning and Development Specialist (Retail)

Are you passionate about learning and development? Do you have the skills and experience to deliver training to our retail colleagues? Do you want to work for the world's leading charity for heart and circulatory diseases? If the answers are 'yes', we have an exciting opportunity for you. We are looking for a Learning & Development Specialists (Retail) to join our People and Organisational Development team. With a focus on the retail directorate, your role will involve delivering a variety of learning interventions, taking ownership of projects from scoping to evaluation, and ensuring that all training interventions align with the BHF priorities and yield measurable return on investment. As part of our L&D team, you will champion learning and help promote and embed a culture of learning and growth across all areas of retail within the British Heart Foundation (BHF). Working with the Lead L&D Specialist (Retail), the L&D Team, Retail People Business Partner, and other retail stakeholders, you will work on identifying retail training needs that enable our colleagues to deliver to the best of their ability. The role will facilitate engaging and memorable behaviour-led and process training interventions that enhance organisational performance and align the BHF to our strategic vision.

You'll have a strong knowledge of scoping, designing, and delivering training (and support resources) for both face-to-face and online sessions, ensuring that the learning experience is engaging and memorable. With excellent communication and influencing skills, you'll have the ability to build strong interpersonal relationships with a wide range of stakeholders and will be confident presenting to audiences of all levels. You will be self-motivated with good project management and organisational skills and demonstrate a learner-led mindset, willing to adapt your style and approach to deliver effective learning of a wide variety of learners. To be successful in this role, you will have:

• + A good knowledge of working within a multi-site retailer + Experience in delivering effective and inclusive management development programmes + An understanding of creating accessible content driven by application of adult learning theories. + Excellent knowledge of MS PowerPoint & MS Teams + Training or coaching qualification (desirable, not essential) or equivalent relevant experience + Psychometrics experience or understanding e.g. DISC/Myers Briggs/Insights (desirable, not essential)
  
  We research all heart and circulatory diseases and the things that cause them. Our research is the promise of future cures and treatments. We value and respect every individual's unique contribution, celebrate diversity, and make inclusion part of what we do every day. Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. Interview process The first round of interviews will be held over MS Teams while the second round of interviews will be held in person at Greater London House. How to apply It's quick and easy to apply for a role at the BHF. Just click on the apply button below. All you'll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role's criteria. As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. Should you need any adjustments to the recruitment process, at either application or interview, please contact a member or the recruitment team.
  
  We are recruiting for two roles; one permanent and one fixed term contract until March 2026, covering a secondment. Additionally, this is a home-based position, with travel across our offices and retail sites. At the BHF we believe in the power of being together. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.