Learning and Skills Advisor - Customer Experience

Do you want a role where you're recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge? If so, please keep reading as you're just what we're looking for!

The team…

Gateshead Council Learning and Skills work for the most vulnerable residents to raise aspirations and improve social mobility through outstanding teaching practices that cultivates aspiration and ambition. We contribute to making Gateshead a fairer and more resilient economy; a place for everyone to thrive and have an opportunity to realise their full potential in learning, work or through positive health and well-being.

About the role…

You will be based on our busy reception desk, helping learners and staff navigate the centre and you will take a lead in coordinating the centre activities. You will be an experienced administrator in a business or educational setting, with knowledge of inputting and collecting information from IT systems alongside delivering outstanding customer care to learners, employers, parents, partners and stakeholders through effective written and oral communication.

You will contribute to the effective running of our learning venues by providing excellent information, advice and guidance that enable learners and employers to make informed decisions. You will enrol learners onto their courses, arrange payments where required and be responsible for other financial operations, such as payment of bursaries, support funds and grants.

You will also coordinate curriculum specific information, including qualification registration, certification, assessments and exams. You will accurately operate a variety of internal and external IT and financial systems, which will involve following, reviewing and updating procedures relating to your line or work. In addition, you will support managers and operational staff with information requests and queries.

You will have a level 2 apprenticeship or qualification in a related area or similar and be willing to work towards a level 1 qualification in information, advice and guidance. You will also have knowledge of business and educational procedures and know how to use Microsoft Office.

Gateshead is a constantly changing borough combining modern facilities with a fascinating heritage and the demand for our services continues to grow. We engage with many partners and contract a high number of services to deliver the best outcomes for our community. We're truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service.

We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.

What's in it for you? Well, there's so much on offer and here's just a few of the highlights!

You'll be paid a competitive salary £23,893 to £24,294 pa
We'll help you save for your future with an outstanding employer contribution to your pension.
You will receive an annual leave entitlement starting at 28 days per year (pro-rata for part time employees) rising to 32, 2 of which may be fixed by the council at any time. You also have the chance to buy up to 10 additional holidays per year.
You'll have the opportunity to participate in the Council's Flexi time scheme, subject to management approval and business needs, which could be up to 26 flexi days per year.
We offer hybrid working arrangements to ensure a positive work life balance.
A robust Workforce Development offer with opportunities for learning to progress your career and to enhance your knowledge in specific areas.
You'll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.
You'll have access to our new benefits platform VIVUP where you can get discounts and offers on online and high street shopping

It's time to apply!

We're delighted that you want to come and work with us. Please take a look at the full job profile via this link: JOB PROFILE. It's important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us we'll be checking to ensure that they meet the essential criteria as set out in the job profile.