Leasehold Enquiry Officer RBKC618294

Job Summary:

Salary range: £41,967 - £50,088 per annum
Work location: London
Hours per week: 36
Contract type: Permanent
Vetting requirements: Standard DBS Check
Closing date: 16th October 2024
Interview date: Week commencing 4th November 2024

About Us:

Help make home ownership a reality for residents across our borough.

At the Royal Borough of Kensington and Chelsea, we are focused on putting our residents and local businesses at the heart of every decision. From the policy decisions that we're making through to the services that we're delivering, it's vital that we put the needs of our community first. We want to give everyone a great quality of life, with access to a comfortable home, sustainable and desirable employment options, and the chance to live and work in a healthy and safe environment. And our Neighbourhood Services play a vital part in achieving these goals.

The main purpose of the role is to be the first part of contact for residents and leaseholders who wish to purchase their home, extend their lease, make alteration in their homes or buy unused spaces or selling the freehold of the building.

The Role:

Joining our new and fast-growing team, within the Home Ownership department, you will be the point of contact for managing the Right to Buy (RTB) scheme, leasehold alterations, lease extensions, enfranchisements, ad hoc sales, party wall matters and other requests/changes requiring landlord's permission and payment of a premium.

Responsibilities:

-You will be responsible for advising tenants on the RTB scheme and ensuring applications are processed within the statutory timescales.
-Process all applications from leaseholders around alterations in accordance with good practice and to protect the Council's building asset.
-Responsible for advising leaseholders on voluntary and the statutory lease extension and to manage the process.
-To manage the process where owners of flats in a building, and sometimes part of a building, join together to buy the freehold of that building.
-To manage all ad hoc requests to buy additional space.
-To ensure statutory regulations and the Council's decision-making process and contract regulations as set out in the Constitution are applied and adhered to.
-To be the main lead on the contract between the Council's and its appointed valuation consultant.

Please refer to the Job Description for more information.

About You:

We're looking for experience in dealing with lease extensions , alteration, enfranchisements & Ad-hoc sales and Right to Buy applications, or someone who has experience in housing or is welling to learn on the job and is a fast learner . But what matters are excellent customer care skills and communication skills, both faces to face and over the phone.

As for other skills, you should be well-organised and have a deep knowledge of relevant legislation, including the Housing Acts, Landlord and Tenant Acts, Section 42 of the Leasehold Reform Housing and Urban Development Act 1993, and the Commonhold and Leasehold Reform Act.

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

This really is a great time to join a dynamic team and learn new skills along the way!

Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Application process

Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.

You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.

Additional information:

The council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

We make sure all our staff are vetted to a high standard by conducting pre-employment checks to assess and assure the trustworthiness, integrity, and ability of prospective employees. This includes validating identity, right to work in the UK, qualifications (where applicable), work history (including the investigation of gaps) and referencing. They may also involve criminal record checks (UK and overseas).

We promote equality, welcome diverse applicants, and ensure inclusivity in our recruitment and selection process.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Information about the safeguarding of children and support for families: rbkc.gov.uk/children-and-education/safeguarding-children

Information about protecting and safeguarding yourself and others from abuse and neglect: rbkc.gov.uk/health-and-social-care/adult-social-care/safeguarding-adults

We do not accept speculative CVs.

If you have any queries, please contact: recruitmentrbkc.gov.uk

We're looking for experience in dealing with lease extensions , alteration, enfranchisements & Ad-hoc sales and Right to Buy applications, or someone who has experience in housing or is welling to learn on the job and is a fast learner . But what matters are excellent customer care skills and communication skills, both faces to face and over the phone.

As for other skills, you should be well-organised and have a deep knowledge of relevant legislation, including the Housing Acts, Landlord and Tenant Acts, Section 42 of the Leasehold Reform Housing and Urban Development Act 1993, and the Commonhold and Leasehold Reform Act.

Help make home ownership a reality for residents across our borough.

At the Royal Borough of Kensington and Chelsea, we are focused on putting our residents and local businesses at the heart of every decision. From the policy decisions that we're making through to the services that we're delivering, it's vital that we put the needs of our community first. We want to give everyone a great quality of life, with access to a comfortable home, sustainable and desirable employment options, and the chance to live and work in a healthy and safe environment. And our Neighbourhood Services play a vital part in achieving these goals.

The main purpose of the role is to be the first part of contact for residents and leaseholders who wish to purchase their home, extend their lease, make alteration in their homes or buy unused spaces or selling the freehold of the building.

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.