Leasehold Officer / Swyddog Lesddaliadau (100912) Leasehold Officer / Swyddog Lesddaliadau

We have an exciting 12-month fixed term opportunity for an individual looking to make a real difference to the lives of residents and communities across Wales. As our Leasehold Officer, you will support our two award-winning companies to make a real difference to people's lives, homes and communities across Wales. What will you be doing? As a Leasehold Officer, you will provide a high quality, efficient and effective leasehold management service to residents living in our retirement schemes. The schemes are all leasehold and independent living which makes it different. It's a busy and dynamic role that is challenging and dealing with lots of people, primarily our residents along with contractors and solicitors, at a fast pace. This is a great opportunity for someone looking to expand their knowledge in a social housing environment and venture into the world of leasehold. You will be working as part of a small established team based in our Cardiff office managing your own patch with direct line management responsibilities., Applying is easy, just click the blue button below and upload your CV and cover letter along with a supporting statement that answers the following questions:

• Why are you interested in the role?
• Any relevant skills, knowledge and behaviours that make you suitable for the role, including some examples of any relevant experience, qualifications or training.
When providing us with your information which we will use to assess fairly your suitability for the role, please ensure that you are clear and concise and give due regard to the information contained in the recruitment documents (advert, role profile, our culture, etc.). If we don't have clear evidence of your experience we will not be able to shortlist you.

To succeed in this role, you will have a genuine passion and interest in what we do as an organisation. You will need a demonstrable track record of working within a housing or similar relevant environment. This role could perhaps suit someone with existing knowledge in the sector and looking to expand and develop their skills or perhaps from a conveyancer admin role or similar. The right candidate will need to be resilient, organised, customer focused and willing to learn really quickly. To help us deliver an excellent service you will need to learn quickly to develop and show your understanding and knowledge of leasehold procedures, we will provide some intensive training, but you need to bring the majority of transferable skills. You'll have excellent working knowledge of Microsoft and be able to learn new systems quickly. You will be confident at dealing with customers and managing accounts and budgets and ensuring the right decisions are made on behalf of the residents and within budget. You will have experience of managing a small team and the processes that go hand in hand with this. This coupled with excellent customer service skills and strong oral and written communication skills, working on your initiative to do the right thing for our residents will make you an ideal candidate to join the team. You will need to be a car user with a valid license and able to provide your own vehicle for business use. This post is being offered on a full time basis only.

We're a leading and well-established Welsh employer - over 620 employees across the WWH Group, we provide affordable homes and services to more than 20,000 residents in over 12,000 properties across Wales. Multi-award winning - ranked as 3
• 'World Class' in the 2024 Best Companies list and the first organisation in Wales to be awarded the Investors In People (IiP) Platinum status.
If you are passionate about making a real and practical difference to communities in Wales, then we could be the organisation for you.

In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You'll enjoy:
• Salary £34,846-£38,569 per annum.
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas!
• Opportunities to develop and grow,
• Regular feedback, training and support from your manager and team,
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit,
• And lots more