Legal Recoveries Team Leader

As a Legal Team Leader, you'll motivate and lead Front Line Associates across our call or correspondence channels. You will be responsible for leading all aspects of your team's performance ensuring your team are performing to a good level, hitting all relevant targets, KPI's and in a compliant manner. We are looking for candidates with strong communication and leadership skills, and a desire to help and support people perform to good levels.

You will work between the hours of 09:00-18:30 Monday to Friday, with 1 in 4 Saturdays 09:00-13:00.

Some of your key responsibilities will be to….

• Develop and coach colleagues to deliver fair customer outcomes through side-by-side coaching and training.


• Proactively monitor and manage team and department performance against Key Performance Indicators and Service Level Agreements.


• Conduct 121s, and actively encourage personal development.


• Analyse and act on team statistical data outputs.


• Champion clear communication by cascading company messages, checking for understanding and actively providing feedback to the Operations Manager.


• Lead by example - be an advocate of the Lowell Group Behaviours, actively working within the ethos they set and encouraging your team to work to the same standard.
  
  Experience of managing and coaching high performing teams.


• Strong verbal and written communication skills.


• Good organisational, time management and details skills.


• Ability to develop employees through motivation, leadership, coaching and training.


• Ability to effectively work with a variety of people from diverse backgrounds.


• Problem Solving and decision making


• Ability to make, fair, consistent, and objective judgments.


• Experience within a contact centre/regulated environment is desirable.
  
  We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group.


Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.

Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience., You'll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.

So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you're ready to help us make credit work better for all, we think you'll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

That means…

• A competitive salary.


• A discretionary annual bonus for a job well done.


• Quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.


• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.


• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you'll only get from being in the office.


• Free parking when you are in the office.


• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.


• Life assurance


• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.


• Wellbeing support and a programme of webinars and classes geared towards mindfulness.


• Job security


Ready to share in that mission?

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.

Together, we go further - and it starts with you. So, if you're interested in adding your voice to our fantastic team of people, take the first step and apply today…