Legal Services Operations Manager

A pivotal role within Overdales, the Legal Operations Manager is key in providing expert and strategic legal advice across the business as and when needed on a range of complex legal and/or regulatory compliance matters, providing practical and strategic advice based on sound ethical, risk management and good governance principles. This role requires cross collaboration, working with several key stakeholders including Departmental Heads, Senior Leadership, Legal Services, Client Liaison and Supplier management. The role will include, but is not limited to, leading on the legal elements of:

• Advising on contractual matters and be the main point of contact for the Group Legal Team, working autonomously to deliver decisions and advice where needed.
• Client engagement, including due diligence checks and conflicts of interests checks, and resolution of any conflicts identified.
• Drafting and reviewing retainers with new clients and periodic reviews of retainers with existing clients, including responding to any associated client queries.
• Attending to arrangements with new suppliers and new outsource providers and the periodic review of those arrangements, including the agreements with Lowell shared services.
• Due diligence checks on suppliers and outsource providers.
• Acting as general legal counsel to the firm's management team and provide advice and assistance to clients on general legal points, as needed, such as, queries on the Consumer Credit Act and the statutory framework, jurisdictional points and regulatory issues.
• Identify practical outcomes that eliminate or mitigate identified risks.
• Assisting in dealing and arranging suitable PII cover and claims reporting and managing the relationship with our brokers and insurers.
• Advising and providing guidance on possible remediation projects, undertaking any appropriate actions as necessary.
• Identifying, assessing, and managing any risks that present to the business or that of a client.
• Providing advice and guidance on Anti Money Laundering, reviewing processes, and suggesting any improvements where appropriate
• This role will work closely with the HOLP and COLP to achieve organisational demands. This role will require you to deputise in some instances.
  
  Demonstrable previous experience of handling debt recovery litigation and the Consumer Credit Act
• Experience of compliance within an SRA Regulated business and/or an FCA- regulated business
• Demonstrable experience of manging client and/or supplier contractual arrangements and on-boarding processes, including associated CDD/AML checks
• The ability to build relationships and influence key stakeholders and peers by building strong working relationships
• Excellent awareness of the SRA's and/or FCA's regulatory requirements
• Broad understanding of GDPR and AML obligations
• An excellent verbal and written communicator, with the ability to persuade and influence
• Ability to grasp constantly changing complex situations quickly and respond accordingly
• Previous experience of working with external bodies, being a key voice in the industry to play a progressive role in the administration of justice.
  
  We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group.
Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect. Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience., You'll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you're ready to help us make credit work better for all, we think you'll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong. That means…
• A competitive salary.
• A discretionary annual bonus for a job well done.
• Quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you'll only get from being in the office.
• Free parking when you are in the office.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.
• Job security
Ready to share in that mission? Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together. Together, we go further - and it starts with you. So, if you're interested in adding your voice to our fantastic team of people, take the first step and apply today…