Leisure Team Member

Understanding the services and products on offer to assist with customer questions and queries

Supporting different types of customers with different needs

Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints

Support the centre to deliver swimming lessons where required (qualification dependant)

Sharing knowledge with customers on the role exercise plays in health and wellbeing

Conducting customers' gym inductions and health screening where required (qualifications dependant)

Planning and delivering exercise sessions to meet customers' health and fitness goals

3.2 People Experience

Supporting GLL's visions and values

Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager

Ensure all training and qualification deadlines are met in agreement with your tutor and manger

Achieve and maintain all necessary qualifications including ongoing CPD training

Keep up-to-date with trends and developments in the leisure industry

3.3 Business Performance

Have a understanding of GLL and its position in the Health & Fitness Industry

Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

3.4 Operations Performance and risk management

Support the centre to open and close the building

Supervising and lifeguarding customers in swimming pools

Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football

Cleaning and maintenance of different areas of the centre

3.5 Personal Effectiveness and Development

Demonstrates and lives GLL People with Purpose values

Personally demonstrates equality, inclusion and diversity in their behaviours and actions

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship, Attend all monthly workshops and progress meetings as per your apprenticeship standard

Fully participates and engages in GLL Management meetings, development programmes and on going assessment of performance

Develops skills through shared learning and peer learning community.

Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan.

Keeps abreast of trends and developments within the leisure, health and fitness industry.

o National Pool Lifeguard Qualification (NPLQ)

o First Aid at Work (Level 3)

o STA Award in Teaching Swimming

o STA Certificate in Teaching Swimming

o Level 2 Gym Instructor