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Lettings Administrator

CHANCELLORS GROUP OF ESTATE AGENTS LTD, Richmond upon Thames

Lettings Administrator

£25000

CHANCELLORS GROUP OF ESTATE AGENTS LTD, Richmond upon Thames

  • Full time
  • Permanent
  • Onsite working

Posted today, 17 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 5c2fb9e4fdee4501a2093dd4a0e5ca45

Full Job Description

  • Build strong relationships with clients to encourage future business and deliver strong client retention
  • Follow the procedures and process maps ensuring that all key time scales are met
  • Verify tenant's applications, obtains references, arranges inventory, EPC's, gas, electricity, provisions of works as required
  • Investigate and resolve queries and problems. Ensure that all queries are dealt with promptly and effectively and action is always taken in line with agreed service standards.
  • Complete exchange of contracts process
  • Issue correct documentation including letters and legal documents to all relevant parties in a timely manner
  • Make quality system notes of key conversations. Confirm all conversations by email or letter.
  • Maintain and update property files and computer data bases filing emails and documents in a timely manner
  • Liaise with third party supplier to arrange works to be undertaken
  • Ensure that all relevant people are kept informed and up to date with progress particularly in relation to client issues / complaints. Manage expectations and follows through positively in accordance with service standards
  • Take appropriate action to pre-empt complaints. Escalate all complaints to line manager on receipt.
  • Comply with lettings administrative procedures and all relevant legalisation, Codes of Conduct and Practice and Due Diligence procedures
  • Develop and applies an understanding of legal requirements
  • Ensure stationary supplies are maintained which is to include any marketing materials
  • Arrange inspections with tenants
  • Conduct inspections as requested by Line Manager

    This is an exciting opportunity to join our Richmond branch as a Lettings Administrator. We are looking for highly organised and outgoing administrator in a client focused role that rewards excellent customer service and attention to detail., Highly organised with acute attention to detail
  • Able to work to tight deadlines and deal with high volumes
  • Able to prioritise
  • Good standard of written English
  • Stay calm and positive under pressure
  • Quick to learn and follow procedures

    In return, you can expect to receive:
  • Continuous exciting career and personal development opportunities
  • Competitive salary package
  • Annual incentive trips for our top performers
  • Full training and development from Company Directors with regular mentoring
  • A paid day off for your birthday after successful pass of probation
  • Increasing holiday entitlement from 2 years' service