Lettings Administrator

Eastlight has an exciting new 12 month fixed-term opportunity for a driven administrative professional to join our Housing Services team at as a Lettings Administrator! In this role, you will provide comprehensive technical support to the Allocations and Lettings team to maximise their service continuity and quality, by conducting and overseeing the mutual exchange and allocations administration processes. Duties for the Lettings Administrator include:

• Reply to customer correspondence in a prompt manner within the allotted time frames, while keeping residents informed at every stage of the exchange process.
• Assist the Lettings team in ensuring that all sign-up documentation for lettings and mutual exchanges is prepared and ready, and correct tenancies offered.
• Collaborate with other departments within the business to ensure that all mutual exchange properties fulfil legal and health and safety standards, such as electrical and gas safety certifications, and that customers are informed of any recharges.
• Conduct relevant verification checks, such as acquiring references and housing benefit checks, to all potential mutual exchange customers.
• Liaise with colleagues and managers to provide confirmation of provisional acceptance of mutual exchange applications and obtain the required approvals for sign off.
• Verify that any new customer data is entered into the appropriate record management systems and that any supporting documents are scanned and uploaded in a timely and accurate fashion.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement. Eastlight Community Homes is a vibrant, resident-led housing association for the East of England. We own and look after 14,500 homes, across a healthy mix of social rent, affordable rent and shared ownership, and we have plans to build many more to help tackle the demand for truly affordable housing. To truly succeed with Eastlight, you need to be accountable, inclusive, and up for a challenge. We're on a journey to make our communities better.

To demonstrate our commitment to you, we have developed a sector leading total rewards package.
• £27,273 annual base salary
• Full-time, 12 month Fixed Term Contract
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee's contribution - Employee 5% + Eastlight 10% = Total 15%)
• Annual wellbeing grant of £200 per annum - Subject to eligibility
• 30 days annual leave plus bank holidays
• Trailblazing family leave [Maternity, Paternity and Adoption - 12 weeks full pay / 6 weeks half pay] - Subject to eligibility.
• BUPA healthcare cash plan, life assurance
• Formal qualifications and paid professional membership.