Lettings Advisor

1) Arrange, and conduct pre-tenancy interviews for customers who have been provisionally allocated to one of our homes.
2) Process succession, assignment and mutual exchange applications in line with policies and procedures.
3) Manage and comply with all timescales, always looking to minimise the time taken to re-let our homes and reduce void costs.
4) Liaise with external stakeholders such as Local Authority Lettings and Nominations Schemes to re-advertise and allocate our empty homes.
5) Hold potentially difficult conversations with our customers in line with our lettings policy.

In order to be successful in application for our Lettings Advisor role, you will have excellent knowledge of IT applications (e.g. Microsoft Office), some understanding of social housing, you will be organised, able to prioritise workload and work with internal and external partners to deliver an efficient letting service.

Our Lettings Advisor role operates in a hybrid capacity, contracted to 36.25 hours per week. To us, this means a minimum of 1 day p/week spent in either our Rushden or Peterborough offices for collaboration with colleagues across the Group, with the remainder of the week working from home (subject to business needs - we are open to discussion around how this is built into working weeks).

This is a hugely exciting time to join Longhurst Group - not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Lettings Advisor opportunity will help to improve the lives of our customers and their homes. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry.

Are you someone with a keen eye for detail and enjoy working in a fast-paced environment, looking for an exciting new role within an organisation committed to improving lives? Are you customer focused and wanting to develop your career in the Social Housing sector? If so, our Lettings Advisor role could be the perfect job for you…, Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Lettings team are critical to supporting customers to finalise their tenancy agreements with the Longhurst Group, and then reallocating the property to our future customers.

A competitive 28-day annual leave entitlement plus bank holidays
- Pension Scheme with contributions matched by us up to 8.5%
- Life Cover of three times your annual salary (as part of pension scheme membership)
- Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine
- Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
- Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing
- Free Eye Tests
- Free flu vaccinations
- Investment in your personal development through our extensive learning and development opportunities.
- Professional subscription for membership fees relating to your role, paid for by us
- Family friendly, carers leave plus other paid leave
- Long Service Awards
- Carers Networking Group and resources to support Unpaid Carers