Lettings Officer

As part of the Housing team, you will offer advice and support to households requiring supported housing or housing related floating support. You will ensure social housing properties are advertised promptly and applications for properties are processed in accordance with the council's lettings policy.
What will you be doing?

• You will help customers to access the correct services, including making referrals to floating support providers, supported housing schemes, and directing them to other relevant service providers where required.



• You are responsible for analysing and reporting on relevant service standards and agreements, so that customer service operations run effectively and quality is maximised.



• It will be key for you to contribute to improvements in service delivery by recognising how things could be done more effectively and suggesting changes.


• Through an understanding of processes and procedures, you will act as an escalation point, ensuring that issues are highlighted, prioritised and resolved effectively.
  
  It is essential that you hold a relevant qualification e.g. minimum of NVQ 3, 2 A levels, or an equivalent qualification or relevant experience.



• Due to the nature of this role, you must be able to think independently and show initiative when resolving problems.



• You will be able to build relationships and have the ability to influence others, based on knowledge of the service area.


• Given the elements of this role, you will need to have excellent communication skills, to ensure advice and support is clear and accurate.


• Having an understanding of housing options and processes is desirable, but not essential.


Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post.


• We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance.


• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work


• As part of our benefits package you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.


• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.


Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're building and shaping communities which people are proud of


• We're working with the most vulnerable in our community to help them achieve what they want in life


• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.


We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.