Lettings Officer Summary

Our supported and temporary housing team really gets to the heart of social housing, providing homes for some of the most vulnerable and marginalised people in our communities.

Are you passionate about creating positive first impressions and providing excellent customer service? Join our business development team as a Lettings Officer and play a crucial role in ensuring a smooth and welcoming experience for residents moving into temporary housing with us.

Reporting to our Void and Quality Lead, you'll be responsible for delivering a responsive, customer-focused lettings service for our temporary housing residents.

How you'll do it

You'll ensure our properties are ready to become homes and will support our residents during the letting and settling-in period by providing an exceptional customer experience.

Specific duties will include:

• Undertaking quality control inspections of ready-to-let homes, ensuring they meet standard, are safe and compliant


• Actively seek potential residents, assessing suitability and affordability and preparing necessary documentation with precision and attention to detail


• Foster strong relationships with residents through conducting viewings and lettings in-person


• Maintain contact with residents whilst they settle in, providing a responsive service to address concerns


• Advocate on behalf of residents for high-quality homes within the portfolio


• Monitor and control the lettings process to deliver on performance indicators and support with reducing void turnaround times
  
  We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Your compassionate and customer-centric approach show your commitment and dedication to improving customer satisfaction. You work independently, deliver against tight deadlines, possess an eye for detail and and willingly extend support to your colleagues.


Necessary experience and skills

Essential:

• Excellent interpersonal and verbal and written communication skills


• Tenacity, resilience, and problem-solving skills


• Excellent investigative and influencing skills


• A customer-focused mindset and evidence of a passion for delivering good homes


• Effective team collaboration skills


• Evidence of building and maintaining strong working relationships


• Demonstrable accuracy, and a systematic approach to record keeping, document control and filing


• Ability to meet deadlines and demonstrate attention to detail
  
  Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 people.
  
  Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)


• Generous pension scheme


• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)


• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.


• Health cash plan


• Staff discounts - access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.


• Interest free loans - season ticket loan, tenancy deposit loan, and training loan


• Cycle to work scheme


• Life Assurance x4 annual salary