Lettings & Property Administrator

Move Sales & Lettings are seeking an enthusiastic, motivated individual to join our Award-Winning team in our Cheltenham Branch. Move is the leading lettings agency in the region, with continued year-on-year market growth, alongside incredibly high customer satisfaction.

This is a fantastic opportunity for someone to work in a fast-paced office, lettings properties in Cheltenham and surrounding areas. The team pride themselves on offering the best service to their landlords and tenants and they are looking for a team member who can continue to offer an exceptional service. We are looking to recruit someone that's ambitious, self-motivated and passionate about overall customer service.

In this role, you will be supporting one of our experienced property managers learning the role as you develop in the company. A great opportunity for someone looking to get into property!

You will be responsible for:

• Productivity, efficiency, and retention of clients.


• Ensuring compliance, projects, implementing new processes and strategies and continual improvement.


• Maximising department profitability, working closely with your team to ensure objectives are hit.


• Maximising any opportunities.


• Ensuring both you and the team deliver excellent customer service.


• Working on your personal development.


• Role model effective and efficient communication within the branch and across the business.


• Contribute to the team discussions and development of company growth., General Roles & Responsibilities


• Company meetings



• Attend and be involved in company meetings.



• Attend and partake in Department Meetings (Both weekly & Monthly)



• Ensure companywide standards, processes and procedures are upheld.



• Maintain the Staff standards for appearance, attitudes, and behaviours



• Ensure you achieve/exceed your personal and company targets



• Follow and partake in training and development



• Perform to a high standard in all aspects of your work



• Carry out / partake in business generation activities



• Accountability for your managed portfolio & ensure processes followed



• Achieve add-on services KPIs



• Following company processes from start to finish.



• Deliver company processes.



• Deliver Quality Standard



• Compliance checking/ensuring legalities & company processes are correctly adhered to.
  
  Demonstrable Administration experience



• Proven experience working within a team



• Outstanding customer care/customer service experience



• Resilient, positive, organised, numerate and detail-oriented



• Excellent verbal and written communication skills



• IT literate (MS Office, internet, email systems)
  
  28 days annual leave including bank holidays.



• We also offer rewards for the longevity of service, including an additional day of annual leave for every year of service after two years (up to a maximum of 25 additional days)



• Company Training.



• Use of pool car where needed.



• Industry Qualifications paid for.



• Mobile Phone & Laptop.



• ARLA study materials, exams and membership paid for.



• Highly competitive company bonus structure.



• Clear progression, training, development & career planning.



• Cycle to work scheme.



• Company pension.



• Company Events and awards.


Salary £18,000-£23,500 Per Annum DOE
Monday-Friday 8.30 - 17.30