Level 2 IT Service Delivery Engineer

As a Level 2 IT Service Delivery Engineer, you will provide IT Service Delivery support across the Group with a strong focus on end user device management. You will offer full life cycle support of end user computing devices across HPG and on site-support of IT equipment as required. In addition, working within a managed services environment, you will be responsible for completing service support /delivery tasks which fall outside of our suppliers responsibility or which require specific on-site assistance.

We currently have a great opportunity for a Level 2 IT Service Delivery Engineer to join our in-house IT team to work on a part-time, permanent basis. We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services., ITIL V5 foundation (desirable)
Significant experience in an IT support role
Good understanding of IT Systems including Microsoft Office 365
Previous experience of using an MDM solution (desirable)
Ability to use Excel
Excellent customer services / stakeholder management skills
Excellent verbal and written communication skills
Highly organised and process focussed
Team player, committed to achieving shared team goals
UK Driving Licence and access to own vehicle for business use

As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.

Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.

Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance. You can find out more about Housing Plus Group and why we are a great place to work in the About Us guide attached.