Level 3 Infrastructure Engineer

We are currently recruiting for a Level 3 Infrastructure Engineer to join our busy team based from our Datacentre in Huntingdon, Cambridgeshire for an initial 6 months contract assignment. (Duration is very likely to extend) Inside IR35. You will be responsible for the day-to-day proactive management and support of Servers, storage and associated technologies with a focus on technologies like NSX and Nutanix, which provide the foundation for Telefonica Tech and customer services. Working as part of a team, the ideal candidate needs to be flexible to accommodate customer requirements and possess the drive to provide a high level of customer service. In addition to this, good problem solving and troubleshooting skills along with the ability to step logically through issues and clearly communicate with stakeholders.,

• Review existing processes and tasks, proposing solutions to simplify and/or provide consistent results through automation techniques and tools
• Assist with the day-to-day maintenance of our internal and customer virtual environments which consist of VMware and Hyper-V platform
• Deployment, technical support and proactive maintenance for the following products:
+ Operating Systems and hosted services. + HPE ProLiant Servers + Fibre Channel Fabrics + VMware NSX + Nutanix + Providing assistance and guidance to the Level 2 team + General administration of multiple storage arrays; tasks to include: o Provisioning new hosts/virtual volumes: o Configuring replication between sites o Capacity management o Vendor liaison for issue logging and software updates o Management of agentless monitoring tools such as LogicMonitor, VeeamOne and OneView. # Refinement of triggers and thresholds to continually improve proactive support of customer systems # Reviewing team documentation and knowledge-based articles, suggesting improvements # Adhering to incident, change and problem management processes to ITIL standards


• Previous experience in a client facing support role.
• Expert level skills in deploying, configuring and troubleshooting VMWare NSX.
• Expert level skills in deploying, configuring and troubleshooting Nutanix.
• Proficient in Shell Scripting and automation tools, such as Red Hat Insights, Ansible, AWX and Satellite.
• Knowledge of CI/CD pipelines for ideal automation strategies.
• Experience with LVM based disk operations are a must to administrate disk groups.
• Experience with HA clustering using pcs to maintain internal services.
• Container orchestration skills using podman/docker will be desirable
• Configuring, troubleshooting and administering of VMWare and MS Hypervisors up to and including the latest versions.
• Experience of Windows Server and Active Directory up to latest supportable versions.
• Excellent communications skills - oral and written, with the confidence to communicate effectively at all levels.
• Team player - understands the importance of teamwork and has the ability to motivate self and team