Liaison Psychiatry Administrator | Dorset HealthCare University NHS Foundation Trust

The Dorset Healthcare Liaison Psychiatry Service provides assessments and support to service users referred to our service by University Hospitals Dorset wards and emergency departments.

We are looking to recruit an experienced NHS administrator to our team. You will be required to have excellent communication and interpersonal skills, as day to day you will be required to interact with different people and are often the first point of call when contacting our service.

In addition to customer care skills, you will need to demonstrate excellent IT skills as we use different IT systems (Rio, EPR, IAPTUS, AGYLE,DCR). You must be able to work accurately under pressure, whilst remaining calm, and be able to work well as part of a team.

You will be working within a team of administrators who provide a comprehensive administrative service across the Poole and Bournemouth sites. The role is office based and there is no face-to-face patient contact involved in this role.

We would consider applicants from other care organisations and Universities and College admin teams if you meet the person specification and have used similar IT systems.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

To provide comprehensive secretarial and administrative support to the Liaison Psychiatry teams across University Hospitals Dorset sites at Bournemouth and Poole Hospitals, to include: answering the phone, co-ordinating referrals to the service, typing letters to other healthcare professionals, providing requested correspondence, referrals to other services, generating reports, the organisation of meetings/conferences, and e-mailing services in an efficient and timely manner.

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.