Library Resources Assistant

We have an exciting opportunity for a Library Resources Assistant to join our team, providing support to both the Library Resources Team and the Stock & Systems Team in effective service delivery, focussing on library promotional activity and online customer relationship management to raise the profile of Library Service projects and activities., The primary focus of the role is to assist both the Library Resources and Stock & Systems Teams in effective service delivery, particularly focussing on library promotional activity and online customer relationship management - assisting the Resources Team in the creation and distribution of e-newsletters, including those designed for specific target audiences such as schools, early years settings and managing lists of key service contacts to be used for promotional purposes and to assist the Stock & Systems Team in all operational practices where required. The role includes the development of social media, website, and online channels of engagement to raise the profile of Library Service projects and activity, including the creation of content for social media. Supporting the implementation and maintenance of a digital community engagement platform to ensure effective communication via e-blasts, feedback surveys and other forms of promotion; capturing and responding to customer comments received via the Library Service email and social media platforms. Supporting colleagues across the library service in the co-ordination, promotion and delivery of the annual cultural activity plan, highlighted on the Library Roadmap, with a particular focus on the creation of promotional material; including creating and sharing regular staff briefing notes and training guides, relating to library system updates and developments, including the library management system. Promoting and implementing the Council's equal opportunities policies in all aspects of service delivery to ensure that all communication conforms to best practice standards and to be responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies., We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Do you have a commitment to customer focused service, attention to detail, and enjoy collaborative working?,

• Experience of work-based computer applications and creating promotional content.
• Ability to manage own time effectively to ensure tasks are completed and deadlines are met in order of priority.
• Effective communication using verbal and written means, producing clear and concise material appropriate to target audiences.
• A flexible approach to meet changing demands and business needs.
• The ability to work on own initiative (within agreed boundaries) and as part of a team.
You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.