Library Senior Customer Services Assistant

This Senior Customer Services Assistant role is based at Stratford and Wellesbourne Libraries, where you will be responsible for supervising and supporting the Customer Services Assistants and Volunteers in delivering our services and ensuring a positive experience for customers of all ages.

Much of your time will be spent serving customers in the library, assisting with enquiries and the day to day running of the library, and taking a lead on resolving any challenging situations that may arise. You'll need excellent communication and customer service skills, a good eye for detail and the ability to manage your time and balance multiple priorities. Strong IT skills are also a must, both for your own administration tasks and supporting others.

As well promoting books and reading, you'll be a key part of delivering our diverse and thriving events programme for all ages, needing the ability to promote and manage events with skill and enthusiasm.

Most importantly, you'll be part of a friendly, experienced and passionate team, supported by your Team Manager, Area Librarian and other colleagues, working together to serve our community.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Working for Warwickshire - This is the difference you make

Warwickshire County Council is a place where everyone feels?valued, included, safe, supported,?and?welcome. Our people are at the heart of this vision, could you be one of them!?

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best., Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit:

Warwickshire Pension Fund homepage - Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.